Information Systems Wing

Information Systems Wing HQs

The various Divisions in ISW HQs play a strategic and policy making role in ISW coordinating all matters concerning IT security and audit, administration, finance, planning, personnel and training matters within the Wing.

Business Services Bureau

Commanded by a Senior Superintendent (SSP BSB), the Bureau is responsible for building business strategies in support of the Force's strategic development through the application of information and communication technology. It serves as the focal point for capturing user requirements and works with client formations to improve performance and deliver change, and in collaboration with ITB and COMMS Branch to design, develop and implement ICT solutions with focus on creating value for clients.

Communications Branch

The Communications Branch is responsible for the supply, installation, repair and replacement of all Force communications equipment including radio; navigational aid; speed detection radar; speech recorder; public address system; intercom; telephone; Force Mobile Radio Telephones (FMRT), facsimile (FAX); telex; Closed Circuit Television (CCTV); pager and other electronic equipment associated with personal or mass communications.

Information Technology Branch

Commanded by a Chief Systems Manager [CSM IT], the Information Technology Branch is responsible for planning, development, implementing and maintaining the information systems of the Force, providing various computer facilities to meet user requirements and manning a 24-hour Helpdesk to support daily operations.

---

Service Quality Wing

Is divided into two branches:

Research and Inspections Branch

Is responsible for implementing the strategy on service quality, and conducting reviews and inspections of police activities to ensure that force standards are maintained and policy directives are complied with; and acts as internal advisers to the Force to promote efficiency and continuous improvement through the development of quality management initiatives and a customer-based culture, together with driving service excellence and communicating ‘best practices’.

Complaints and Internal Investigations Branch

Is responsible for investigating complaints against police officers and civilian staff working in the Force.

Organization Chart of Hong Kong Police Force

Senior Officers

Operations & Support

Crime & Security

Personnel & Trainning

Management Services

Finance, Administration & Planning