Performance Pledge

Investigation of Non-Fatal Traffic Accidents

Investigation of Non-Fatal Traffic Accidents

• Police will complete their enquiries into a non-fatal traffic accident and advise interested parties of the outcome within three months from receipt of the report.

Investigation of Complaints about Fixed Penalty Tickets/ Traffic Summonses

• Police will investigate complaints made by members of the public on the issue of fixed penalty tickets/traffic summonses and report the result to the complainant within two months from receipt of the complaint.

The Public's Role

To improve the quality of our service, we welcome any suggestions you may have. Despite our best efforts, there may be occasions when Police are unable to complete the investigation within the standard response time. If you want an explanation, you may contact the traffic formation in the area where the accident occured on the following telephone numbers during office hours:

In respect of fixed penalty ticket/traffic summons enquiries, you may visit the Central Traffic Prosecutions Division Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No.1 Arsenal Street, Wan Chai, Hong Kong. Our office hours are from 9:00 am to 5:45 pm on weekdays. The counter is closed on Saturdays, Sundays and general holidyas. You may also telephone the Interactive Voice Processing System on 2866 6552 (total 12 lines) where information is available on pre-recorded messages. During office hours, your enquiry can be directed to the opearator for personal assistance.

Right of Appeal

If you wish to complain that your case has not been dealt with adequately, you may write to the Complaints Against Police Reporting Centre, Ground Floor, Annex Block, Caine House, No.3 Arsenal Street (adjacent to Central Police Station), Wan Chai, Hong Kong or telephone the 24-hour complaint hotline (2866 7700).