About traffic related information

  1. How to report drivers who has breached the traffic regulations?
  2. How to make Complaint against unfairly issued Fixed Penalty Tickets, or make enquiry of the issue of the Fixed Penalty Tickets
  3. How to find the traffic accident statistics of Hong Kong?
Parking Contraventions (Pol. 525)
  1. How to pay the fixed penalty of a Fixed Penalty Notice (Form 1) against parking contraventions?
  2. When will a Notice Demanding Payment of Fixed Penalty (Form 2) be issued?
  3. What will be the consequences if the fixed penalty has not been cleared after the due date prescribed in the Notice Demanding Payment of Fixed Penalty (Form 2)?
  4. What will the court do if penalty is not cleared according to the court order?
  5. How to apply for the refund of over payment of penalty?
  6. How to lodge a written complaint against unjust issue of notice?
  7. How to lodge a complaint against unjust issue of Form 1 and Form 2 in person?
  8. How to lodge a complaint against the malfunction of parking meters?
  9. How can the registered vehicle owner dispute liability for the notice?
  10. What should I do when I receive a summons after disputing liability?
  11. If a vehicle owner receives a court order but has never received any Notice Demanding Payment of Fixed Penalty (Form 2),what can he do?
  12. What can I do if I lose the Fixed Penalty Notice (Form 1) ?
  13. What can a vehicle owner do if he thinks that the court order should not be issued?
  14. What should a registered vehicle owner do if his address has changed?
  15. What should the vehicle owner do after he lodged a complaint against the unjust issue of Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2)?
Fixed Penalty Tickets Against Moving Offences (Pol. 570)
  1. How to pay the fixed penalty of a moving offence ticket?
  2. Why do I receive a demand note after paying the penalty?
  3. What will the government do if the penalty has not been cleared after the due date?
  4. If I have a special reason for not paying the penalty before the due date , what can I do?
  5. How to apply for the refund of double payment of penalty?
  6. How to lodge a written complaint?
  7. How to lodge a complaint against unreasonable issue of ticket in person?
  8. How to dispute liability before a magistrate?
  9. Why do I receive a court order without receiving any demand notice?
  10. If I am not satisfied with the court order, what can I do?
  11. What can I do if I lose my ticket?
  12. What should a registered vehicle owner or driving licence holder do if his address has been changed?
Traffic Summons FAQs
  1. Is there any limit of time for laying of information for summons?
  2. How to compute the time?
  3. Do all offences under the Road Traffic Ordinance come under this time limit?
  4. Which traffic offences will attract Driving-offence Points?
  5. What will happen if a traffic offender has incurred 15 points?
  6. How can I lodge an enquiry or complaint regarding Traffic Summons?
  7. What should a registered vehicle owner do if his address has changed?



1. How to report drivers who has breached the traffic regulations?

You should record down the date / time / location / vehicle number and the details of the incident, then make a report at the concerned Regional Traffic Report Room or any Police Station. You may also make the report to the station by telephone. Click here for telephone numbers of Police Stations.

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2. How to make Complaint against unfairly issued Fixed Penalty Tickets, or make enquiry of the issue of the Fixed Penalty Tickets?

When you find yourself being unfairly ticketed, or have query about the ticketing, you may write to or personally attend Central Traffic Prosecutions Division, 11/F, Arsenal House, No.1, Arsenal Street, Hong Kong. You may also call the hotline 2866 6552 during office hours. In addition, you may lodge the complaint through the e-Report Room.

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3. How to find the traffic accident statistics of Hong Kong?

Please browse our website Traffic Accident Statistics.

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4. How to pay the fixed penalty of a Fixed Penalty Notice (Form 1) against parking contraventions?

The penalty should be paid according to the payment instructions stated on the overleaf of the Fixed Penalty Notice (Form 1) within 21 days of the issue date of the Fixed Penalty Notice in order to discharge the liability of the contravention.

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5. When will a Notice Demanding Payment of Fixed Penalty (Form 2) be issued?

If the offender fails to pay the penalty within 21 days of the issue date of the Fixed Penalty Notice (Form 1), the Police will issue a Notice Demanding Payment of Fixed Penalty (Form 2) to the vehicle owner at appropriate time. The vehicle owner has to pay the penalty or dispute the case in court according to the instructions stated on the Notice before the due date prescribed in the Notice. If payment is made by post with cheque, the postmark date on the envelope will be taken as the payment date.

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6. What will be the consequences if the fixed penalty has not been cleared after the due date prescribed in the Notice Demanding Payment of Fixed Penalty (Form 2)?

If the driver or vehicle owner after receiving a Notice Demanding Payment of Fixed Penalty (Form 2) neither makes the payment nor disputes liability before the due date prescribed in the notice, an order will be applied by the Police in accordance with the law to order the vehicle owner to pay double fixed penalty plus cost in total sum of HK$1080. Besides, any request for paying the original penalty after the due date will not be accepted by the Police. The court will, at the same time, make an order directing Commissioner for Transport and Commissioner of Police to freeze the following rights of the vehicle owner:

  1. Commissioner for Transport will refuse to issue or renew the vehicle owner’s driving licence and vehicle licence;
  2. Commissioner for Transport will refuse the application made by the vehicle owner for the transfer of any vehicle registered in his/her name;
  3. Commissioner of Police will refuse the application made by the vehicle owner for the issue of traffic conviction record.

The above restrictions will continue until all the penalty prescribed in the court order has been paid.

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7. What will the court do if penalty is not cleared according to the court order?

According to Section 23 of the Fixed Penalty (Traffic Contraventions) Ordinance (Chapter 237), if a person fails to pay the penalty within 1 month of the date of the court order, the court will issue a distress warrant to seize any goods and chattels under the control of that person.

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8. How to apply for the refund of over payment of penalty?

To apply for the refund of over payment of penalty of the same Fixed Penalty Notice, you are required to forward by post the original copy of the payment receipt to Unit 4 of Central Traffic Prosecutions Division located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. If you cannot provide the original of the receipt, you may write to Unit 4 for an ‘Indemnity Undertaking’ be sent to you by post. You should then complete the undertaking and mail it back to Unit 4. Arrangement will be made with the Director of Accounting Services for a refund cheque be sent to the addressee of the Notice Demanding Payment of Fixed Penalty (Form 2) direct.

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9. How to lodge a written complaint against unjust issue of notice?

You can write to Unit 4 of Central Traffic Prosecutions Division located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4320), stating your personal particulars, telephone number, the number of the Fixed Penalty Notice and reason or justification for the complaint, together with a photocopy of the notice. Please note that:

Unit 4 will carry out investigation after receiving your letter and will inform you of the outcome in about 2 months.

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10. How to lodge a complaint against unjust issue of Form 1 and Form 2 in person?

You can bring the Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2) to any Police Station to lodge a complaint or make enquiry or complete a complaint form at the Central Traffic Prosecutions Division (CTPD) Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai.

Office Hours:

Monday to Friday

09:00 a.m. – 05:45 p.m.

 

Saturdays, Sundays and Public Holidays

Closed


The complaint will be referred to Unit 4 of Central Traffic Prosecutions Division for investigation and you will be informed of the outcome in about 2 months.

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11. How to lodge a complaint against the malfunction of parking meters?

If you suspect that a parking meter is out of order, you should inform the management company of the parking meter immediately according to the telephone number indicated on the meter. If you have already lodged a complaint by telephone and your vehicle was issued with a Fixed Penalty Notice against traffic offence code 21, you can write to Unit 4 of CTPD located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4320), stating the number of the Fixed Penalty Notice (Form 1), Octopus Card number, your correspondence address and telephone number, together with a photocopy of the notice. Please note that:

Unit 4 will carry out investigation after receiving your letter and will inform you of the outcome in about 2 months.


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12. How can the registered vehicle owner dispute liability for the notice?

According to the law, a registered vehicle owner is liable for payment of the fixed penalty of traffic contraventions committed when he/she is registered as the vehicle owner of the vehicle involved. Therefore, the person who disputes the case in court should be the registered owner of the offending vehicle. If a registered vehicle owner wishes to dispute liability before a magistrate, he/she can sign the notification slip on the overleaf of the Notice Demanding Payment of Fixed Penalty (Form 2) after receiving the notice and mail it to Unit 4 of Central Traffic Prosecutions Division located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai before the due date prescribed on the notice. If the offending vehicle is registered in the name of a company, the company’s seal should be affixed. The Police will then make an application to the court to prosecute the registered vehicle owner by way of summons.

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13. What should I do when I receive a summons after disputing liability?

You should appear before the court for hearing according to the instructions stated on the summons. If you decide to plead guilty and do not appear before the court for hearing, you should pay the penalty according to the instructions stated on the summons.

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14. If a vehicle owner receives a court order but he has never received any Notice Demanding Payment of Fixed Penalty (Form 2), what can he do?

If a vehicle owner receives a court order but he has never received any Notice Demanding Payment of Fixed Penalty (Form 2), he can make a written application to the court directly for a review.

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15. What can I do if I lose the Fixed Penalty Notice (Form 1) ?

A Notice Demanding Payment of Fixed Penalty (Form 2) will be mailed to the vehicle owner's address registered with Transport Department at appropriate time. You can pay the penalty or dispute the case in court according to the instructions stated on the notice after receiving the notice.

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16. What can a vehicle owner do if he thinks that the court order should not be issued?

If a vehicle owner thinks that the court order should not be issued, he can make an application to the court for a review.

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17. What should a registered vehicle owner do if his address has changed?

A registered vehicle owner  is required to notify the Commissioner for Transport on any changes of his address within 72 hours of the change.

 

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18. What should the vehicle owner do after he lodged a complaint against the unjust issue of Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2)?

Investigation of the complaint will not affect the legal proceedings stated on Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2). He should pay the penalty or dispute liability for the contravention in court before the due date prescribed on the notice. Refund would be made for the paid penalty should the notice be withdrawn after the investigation. Otherwise, police will apply an order in accordance with the law to order the vehicle owner to pay double fixed penalty plus costs in total sum of HK $1,080 if it is decided not to withdraw the notice. The vehicle owner is required to attend court if he appeals to rescind the order.
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19. How to pay the fixed penalty of a moving offence ticket?

The penalty should be paid according to the payment instructions stated on the overleaf of the ticket within 21 days of the issue date of the ticket in order to end / discharge the liability of the offence.

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20. Why do I receive a demand note after paying the penalty?

Under current legislation, no matter whether the penalty of a fixed penalty ticket has been cleared or not before the due date, the Commissioner of Police has to mail a demand note to the offender’s address registered with Transport Department (TD). If the penalty has not been cleared, offenders should pay the penalty according to the payment instructions stated on the overleaf of the demand note before the due date. The demand note can be ignored if correct payment of penalty is confirmed.

Note : The E-payment number of the ticket is different from that of the demand note. The last 6 digits indicate the payment due date

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21. What will the government do if the penalty has not been cleared after the due date?

If the penalty has not been cleared after the due date, the court will issue a court order of additional penalty to the offender’s address registered with TD in about 2 months. The penalty should be paid according to the payment instructions stated on the court order.

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22. If I have a special reason for not paying the penalty before the due date , what can I do?

If you have a special reason for not paying the penalty before the due date, you can write to the Payment Team by post or by fax (2200 4319), stating your reason, ticket number, personal particulars, address and telephone number. You can also make enquiry in person at the Central Traffic Prosecutions Division (CTPD) Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, Arsenal Street, Wanchai.

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23. How to apply for the refund of double payment of penalty?

You have to mail all the originals of payment records to Unit 3 of CTPD located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. If you cannot provide the originals of the receipts, you may write to Unit 3 and they will then mail a payment pledge to you. You should complete the document and mail it to the above address. Unit 3 will then arrange with the Director of Accounting Services to mail a refund cheque directly to the addressee of the demand note.

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24. How to lodge a written complaint?

You can write to Unit 3 of CTPD located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4319), stating your personal particulars, ticket number, telephone number and reason or justification for the complaint, together with a photocopy of the ticket, if there is. Please note that:

  1. Unit 3 will carry out investigation after receiving your letter or fax and will inform you of the outcome by post in about 2 months.
  2. During the course of investigation you do not have to follow the payment instruction or dispute the case in court as stated on the demand notice until you are notified of the outcome of the investigation.

 

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25. How to lodge a complaint against unreasonable issue of ticket in person?

You can bring the ticket to any Police Station or the CTPD Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai and complete an enquiry or complaint form.

Opening Hours of the CTPD Enquiry Counter

Monday to Friday

09:00 a.m. - 05:45 p.m.

Saturdays, Sundays and
General Holidays

Closed

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26. How to dispute liability before a magistrate?

If you wish to dispute liability before a magistrate, you can sign the notification slip on the overleaf of the demand note after receiving the demand note and mail it on or before the last date for notification of dispute (as shown on the demand note) to Unit 3 of CTPD located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. We will then arrange with the court to issue a summons to you. You should appear before the court for hearing on the specified date and time. Once a summons is issued, as an alternative, you may still opt to present the summons concerned to the accounts office of any magistracy and settle the additional penalty equivalent to the amount of the fixed penalty plus costs, at least two working days before the date of appearance indicated in the summons.
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27. Why do I receive a court order without receiving any demand notice?

If a person receives a court order without receiving any Notice for Demanding Payment (Form 2) before, he/she can make a written application to the relevant Magistracy directly for a review.
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28. If I am not satisfied with the court order, what can I do?

If you are not satisfied with the court order, you can make an application to the magistracy directly for a review.

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29. What can I do if I lose my ticket?

A demand note is automatically mailed to the offender’s address registered with TD at appropriate time. You can take action according to the instructions stated on the demand note or make enquiry at the CTPD Enquiry Counter. (Address: 11/F Arsenal House, Police Headquarters, 1 Arsenal Street, Wanchai, Hong Kong ; Opening hours: Monday to Friday (Closed on Saturdays, Sundays and Public Holidays), 09:00 a.m. to 05:45 p.m. ; Hotline: 2866 6552)
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30. What should a registered vehicle owner or driving licence holder do if his/her address has been changed?

A registered vehicle owner or a driving licence holder is required to notify the Commissioner for Transport on any change of his address within 72 hours of the change.
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31. Is there any limit of time for laying of information for summonses ?

In case of an offence other than an indictable offence, the information must be laid within 6 months from the time when the offence was committed.
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32. How to compute the time ?

  1. The day on which the offence was committed is excluded;
  2. If the last day of 6 months limitation is a public holiday or a gale warning day or black rainstorm warning day the period shall include the next following day, not being a public holiday or a gale warning day or black rainstorm warning day.

     

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33. Do all offences under the Road Traffic Ordinance come under this time limit ?

No. There is no time limit for:

i.        Dangerous driving causing death;
ii.       Causing grievous bodily harm by dangerous driving;
iii.      Dangerous driving; and
iv.      Drink driving and drug driving related offences

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34. Which traffic offences will attract Driving-offence Points ?

 Only those traffic offences with a  direct bearing on road safety will attract Driving-offence Points  There are, altogether, over 50 items of offences and they are listed at the Schedule of the Road Traffic (Driving-offence Points) Ordinance, Cap. 375, together with the number of points they attract.

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35. What will happen if a traffic offender has incurred 15 points ?

If a traffic offender has incurred 15 or more points in respect of offences committed within a period of two years, he  shall be disqualified by a Court from holding or obtaining a driving licence for a period of at least three months.  

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36. How can I lodge an enquiry or complaint regarding Traffic Summons?

You can write to Unit 2 of CTPD located at 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4318). Unit 2 will carry out investigation and inform you of the outcome.
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37. What should a registered vehicle owner do if his address has changed?

A registered vehicle owner is required to notify Commissioner for Transport on any changes of his address within 72 hours of the change.
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