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The Information Systems Wing (ISW) launched the new Hong Kong Police (HKP) Mobile Application (App) on August 10. The App has integrated over 50 police e-services, unified the Citizen Eye, the e-Report Centre (e-RC), and the Online Application Platform, thereby significantly enhancing users' experience when accessing police services.
Citizen Eye
The newly integrated Citizen Eye tip-off platform enables users to provide intelligence information and report illegal activities related to national security and counter-terrorism while “Project PROVE” under the WeChat platform is now incorporated into the form of “Motorist Misbehaviour”.
e-RC
The optimised e-RC is integrated into the HKP Mobile App. With its existing features enhanced, which include map indication function, automated form filling function and form saving function, e-RC allows users to report 16 types of non-emergency incidents covering crime, miscellaneous, and traffic.
Online Application Platform
The Force has recently restructured the electronic application platform. Users can now log in with a single account to submit applications for nine categories of services or permits. The system also links with the online booking system for nine types of services. Payment can be made electronically via credit card, Faster Payment System, and PPS. Users can also track and inquire about application status online. To date, over 280 000 users have utilised the two systems.
The HKP Mobile App has introduced a new mapping feature that provides users with information on nearby police stations and traffic black spots. Through the App's personalised Message Centre, users can receive instant notifications about police public events, special traffic arrangements, and crime prevention information. Additionally, users can use the Q&A feature to inquire about police services and fraud tactics from the built-in AI Chatbot "YesSir".
Looking ahead, ISW will launch further upgrades over the next six months, such as expanding certain functions of the Case Management and Investigation System, optimising iLog 2.0, and releasing more “IT Capture” and “Let’s talk IT” video series. ISW will continue to advance its IT blueprint and data strategy according to the "Strategic Directions 2025-2027", and strengthen system compatibility to move towards smart policing.
