Smart cops showcase knowledge of complaints prevention
Sixteen teams of officers illustrated the ways to prevent avoidable complaints by showcasing their professional knowledge at the "Smart Cops Challenge" Live Quiz organised by the Force Committee on Complaints Prevention (FCCP) in Police Headquarters Auditorium on March 9.
Commissioner Tsang Wai-hung and Independent Police Complaints Council (IPCC) Chairman, Mr Jat Sew-tong, attended the event as officiating guests. Deputy Commissioner (Operations) Tang Kam-moon and IPCC Members, Mr Ma Yan-kwok, Ms Lau Yuk-kuen, and Mr Cheung Tat-ming, were also present as guests of honour.
The participating teams came from Major Formations and Police Districts which had the highest participation (versus establishment) and the largest proportion of officers obtaining result of credit in the "Smart Cops Challenge - Online Quiz" held in December last year. The teams came from Sha Tin, Sau Mau Ping, Kowloon City, Tsuen Wan, Sham Shui Po, Eastern, Kwun Tong, Tai Po, Marine Port, Border, Tuen Mun, Lantau, and Yuen Long Districts, as well as Security Wing, Operations Wing and Crime Wing.
The event opened with Director of Management Services Tang How-kong stating that there was a significant decrease of 30 per cent in complaints, compared with 2009 amid increasing public expectations. He attributed this improvement to the efforts made by frontline officers, commanders and FCCP.
The "Smart Cops Challenge" tested the participating teams' professional knowledge of the complaints system, Force procedures, and new legislation. The Live Quiz was divided into two rounds. In the first round, the teams were divided into four groups, and the winner of each group was qualified for the final round.
After very tough competition, Tsuen Wan District, Security Wing, Border District, and Crime Wing made it to the final.
The final round featured 15 quick-fire questions to test the finalists' professional knowledge and speed of reaction. Eventually, Security Wing emerged as champion, followed by Tsuen Wan District and Crime Wing as first and second runners-up.
Congratulating the winner and runners-up, Mr Jat spoke of IPCC's commitment to maintaining a fair and transparent complaints system, and emphasised that IPCC worked in partnership with the Force to enhance service quality.
In his speech, Mr Tsang echoed the importance of professional knowledge for complaints prevention as promoted by the "Smart Cops Challenge". He also reminded officers to remain patient, courteous and flexible in any circumstances.
FCCP
The predecessor of FCCP was the
Complaints Prevention Committee that was formed in 1992 to reduce
preventable complaints and to enhance service quality. To centralise
and coordinate efforts to formulate complaints prevention initiatives
and strategies, FCCP was established in 2010, chaired by Assistant
Commissioner (Service Quality).
Four teams taking part in the final
The smart cops (from left) from Tsuen Wan District,
Security Wing, Border District and Crime Wing in the final 
Commissioner presents the Champion Trophy to Security
Wing officers, (from left) PCs Tse Yiu-keung, Ho Ka-sam and Lee Chi-ho
Mr Jat, with the first runner-up team from Tsuen Wan
District, (from left) PC Choi Kin-cheung, IP Chan Yik-chun and PC Alan
Ngai 
Mr Tang presents the third prize to Crime Wing
officers, (from left) PC Hui Wang-yip, SIP Cheung Tin-lok and PC Chan
Fan-ting
Many Border District officers turn out to cheer on
their team at the Live Quiz