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Information Security Tips Series |
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In recent years, mobile devices have become increasingly popular and led to increased use of mobile communication services. In particular, banks have launched different kinds of mobile banking and financial services. Meanwhile, the crimes related to mobile devices are on the rise. In view of this, the following recommendations would help readers reduce the risk of losing money and financial data. (1) Personal Data Protection ● Do not save your user account and personal data on mobile devices. ● Do not leave your security devices unattended (e.g. security tokens). ● Bear in mind that bank staff or police never request customers to provide password or account information via telephone, SMS or e-mails. If in doubt, immediately contact bank staff or police. Do not reveal password and personal information to anyone. (2) Good Password Management ● Set a strong password. Do not use the same password for different bank accounts. ● Change your password regularly. ● Do not save password on mobile devices. (3) Safe Logon / Logoff ● Connect to secure and trusted networks and never access Internet through unknown Wi-Fi hotspot. ● Logoff immediately after using mobile banking application or website. ● Set a screen-lock password or graphic pattern. (4) Mobile Devices Protection ● To reduce the chance of manipulation by hackers, do not "jailbreaking" or "rooting" the mobile devices. ● Do not download or install applications from unknown sources, except authorised sources only. ● Regularly update applications to the latest version. (5) Safety Awareness ● Check bank account balance and transaction records regularly. ● If there is any suspicious transaction or the mobile device has been lost or stolen, customers should immediately notify their banks and inform the mobile service providers to stop the service. |
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