'D' Department (Management Services)

Information Systems Wing

Information Systems Wing HQs

The various Divisions in ISW HQs play a strategic and policy making role in ISW coordinating all matters concerning IT security and audit, administration, finance, planning, personnel and training matters within the Wing.

Business Services Bureau

Commanded by a Senior Superintendent (SSP BSB), the Bureau is responsible for building business strategies in support of the Force's strategic development through the application of information and communication technology. It serves as the focal point for capturing user requirements and works with client formations to improve performance and deliver change, and in collaboration with ITB and COMMS Branch to design, develop and implement ICT solutions with focus on creating value for clients.

Communications Branch

The Communications Branch is responsible for the supply, installation, repair and replacement of all Force communications equipment including radio; navigational aid; speed detection radar; speech recorder; public address system; intercom; telephone; Force Mobile Radio Telephones (FMRT), facsimile (FAX); telex; Closed Circuit Television (CCTV); pager and other electronic equipment associated with personal or mass communications.

Information Technology Branch

Commanded by a Chief Systems Manager [CSM IT], the Information Technology Branch is responsible for planning, development, implementing and maintaining the information systems of the Force, providing various computer facilities to meet user requirements and manning a 24-hour Helpdesk to support daily operations.

Service Quality Wing

Is responsible for spearheading initiatives to improve services provided to both external and internal Force customers that facilitates the promotion of efficiency, effectiveness and economy. The Wing comprises three branches:

Performance Review Branch

Is responsible for developing the Force Strategic Management Framework, staffing the cyclic Strategic Directions and Strategic Action Plans, promoting the Force Values and implementing the Force Strategy on Quality of Service.

Research and Inspections Branch

Is responsible for conducting research and inspections to address such issues and publicize best practices.

Complaints and Internal Investigations Branch

Is responsible for investigating complaints against police officers and civilian staff working in the Force.