Service Delivered
This performance pledge covers the following police work in relation to traffic matters:
- investigation of non-fatal traffic accidents; and
- investigation of complaints about fixed penalty tickets / traffic summonses.
Performance Standards
Investigation of Non-Fatal Traffic Accidents
Police will complete their enquiries into a non-fatal traffic accident and advise interested parties of the outcome within three months from receipt of the report.
Investigation of Complaints about Fixed Penalty Tickets / Traffic Summonses
Police will investigate complaints made by members of the public on the issue of fixed penalty tickets / traffic summonses and report the result to the complainant within two months from receipt of the complaint. Where a full investigation cannot be completed within two months, the complainant will be informed of the progress in writing.
Effective Monitoring
The Police Force will monitor these standards regularly.
Service Environment
The Police Force is committed to providing a fair and thorough traffic investigation expeditiously.
The Public's Role
To improve the quality of our service, we welcome any suggestions you may have. Despite our best efforts, there may be occasions when the Police are unable to complete the investigation within the standard response time. If you want an explanation for the delay, you may contact the traffic report rooms in the area where the accident occurred on the following telephone numbers during office hours:
| Hong Kong Island | 3661 1620 |
| Kowloon West | 3661 1654 |
| Kowloon East | 3661 1636 |
| New Territories South | 3661 1710 |
| New Territories North | 3661 1684 |
| Lantau Island | 3661 1694 |
In respect of fixed penalty ticket / traffic summons enquiries, you may visit the Central Traffic Prosecutions Division Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No.1 Arsenal Street, Wan Chai, Hong Kong. Our office hours are from 9:00 am to 5:45 pm on weekdays. The counter is closed on Saturdays, Sundays and general holidays. You may also telephone the Interactive Voice Processing System on 2866 6552 (total 5 lines) where information is available on pre-recorded messages. During office hours, your enquiry can be directed to the operator for personal assistance.
Channels for Complaints
If you wish to complain that your case has not been dealt with adequately, you may:
- attend the report room of any police station;
- make an appointment through the complaint hotline at 2866 7700 to lodge a complaint to CAPO in person;
- call the complaint hotline at 2866 7700 or by fax to 2200 4460 or 2200 4461;
- by post to the Complaints Against Police Office, Police Headquarters, 1 Arsenal Street, Wan Chai; and
- use the "Complaint Against Police e-Report form" on the Hong Kong Police Force website (www.police.gov.hk) or "e-Report Centre" of the "Hong Kong Police Mobile App".
Download "Hong Kong Police Mobile App"
Where to Go for Further Information
For further information, please contact the traffic report rooms mentioned above.
