Service Delivered
This performance pledge covers the following police activities in relation to traffic matters :
- investigation of non-fatal traffic accidents; and
- investigation of complaints about fixed penalty tickets/traffic summonses.
Performance Standards
Investigation of Non-Fatal Traffic Accidents
- Police will complete their enquiries into a non-fatal traffic accident and advise interested parties of the outcome within three months from receipt of the report.
Investigation of Complaints about Fixed Penalty Tickets/Traffic Summonses
- Police will investigate complaints made by members of the public on the issue of fixed penalty tickets/traffic summonses and report the result to the complainant within two months from receipt of the complaint. Where a full investigation cannot be completed within two months, the complainant will be informed of the progress in writing.
Effective Monitoring
The police will monitor the performance standards.
Service Environment
The Police Force is committed to providing a fair and thorough traffic investigation expeditiously.
The Public’s Role
To improve the quality of our service, we welcome any suggestions you may have. Despite our best efforts, there may be occasions when Police are unable to complete the investigation within the standard response time. If you want an explanation, you may contact the traffic formation in the area where the accident occurred on the following telephone numbers during office hours :
| Hong Kong Island | 3660 6800 |
| Kowloon West | 3661 9020 |
| Kowloon East | 3661 1636 |
| New Territories South | 3661 1300 |
| New Territories North | 3661 3800 |
| Lantau Island | 3661 1694 |
In respect of fixed penalty ticket/traffic summons enquiries, you may visit the Central Traffic Prosecutions Division Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No.1 Arsenal Street, Wan Chai, Hong Kong. Our office hours are from 9:00 am to 5:45 pm on weekdays. The counter is closed on Saturdays, Sundays and general holidays. You may also telephone the Interactive Voice Processing System on 2866 6552 (total 12 lines) where information is available on pre-recorded messages. During office hours, your enquiry can be directed to the operator for personal assistance. Information can also be obtained from the Police Homepage at https://www.police.gov.hk.
Right of Appeal
If you wish to complain that your case has not been dealt with adequately, you may write to the Complaints Against Police Reporting Centre, Ground Floor, Annex Block, Caine House, No.3 Arsenal Street, Wan Chai, Hong Kong or telephone the 24-hour complaint hotline (2866 7700).
Where to Go for Further Information
For further information on the matters stated in this leaflet, please contact the Police Community Relations Officer of your local police station.
Hong Kong Police October 2016