This performance pledge covers the following police activities in relation to traffic matters :
The police will monitor the performance standards.
The Police Force is committed to providing a fair and thorough traffic investigation expeditiously.
To improve the quality of our service, we welcome any suggestions you may have. Despite our best efforts, there may be occasions when Police are unable to complete the investigation within the standard response time. If you want an explanation, you may contact the traffic formation in the area where the accident occurred on the following telephone numbers during office hours :
|Hong Kong Island
|New Territories South
|New Territories North
In respect of fixed penalty ticket/traffic summons enquiries, you may visit the Central Traffic Prosecutions Division Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No.1 Arsenal Street, Wan Chai, Hong Kong. Our office hours are from 9:00 am to 5:45 pm on weekdays. The counter is closed on Saturdays, Sundays and general holidays. You may also telephone the Interactive Voice Processing System on 2866 6552 (total 12 lines) where information is available on pre-recorded messages. During office hours, your enquiry can be directed to the operator for personal assistance. Information can also be obtained from the Police Homepage at https://www.police.gov.hk.
If you wish to complain that your case has not been dealt with adequately, you may write to the Complaints Against Police Reporting Centre, Ground Floor, Annex Block, Caine House, No.3 Arsenal Street, Wan Chai, Hong Kong or telephone the 24-hour complaint hotline (2866 7700).
For further information on the matters stated in this leaflet, please contact the Police Community Relations Officer of your local police station.
Hong Kong Police October 2016