Force Knowledge Management
The Hong Kong Police Force (the Force) attaches great importance to effectively managing the wisdom, experiences and knowledge accumulated, accrued and acquired over the years either at the individual or the Formation/Unit levels.
Such organisational wealth which exists in the form of Major Formation / Formation databases or intangible (tacit) knowledge residing within an officer is highly valued.
With a view to enhancing the performance of the Force and in turn to safeguarding the Hong Kong society, the Force is committed to developing and promoting KM which should at all times be aligned with the Force Vision and Mission.
Force KM Journey
Since 2001, the Force has been implementing KM, first as a project started by the Service Quality Wing, then from 2006 onwards as a perpetual capacity building endeavour of Police College (HKPC) seeking to embed KM as part of the organisational learning culture. In fact, the initial phase of Force KM efforts has been centred around building Force level databases containing critical knowledge as important as policies and procedural manuals.
Parallel to such continued efforts, the HKPC has been emphasising the importance of face-to-face sharing of wisdom, experiences and knowledge through the holding of the wealth of knowledge and experience sharing activities collectively known as the "Wisdom Buffet". These activities, include Knowledge Café, Detective Casebook Series, Senior Leaders’ Exit Debriefing Series…etc., each series targeting different participants with different learning objectives.
Force KM Strategy
The Force adopts a five-pronged strategy to drive and implement KM:
- Strong Leadership;
- People-based Knowledge Sharing;
- Enabling Environment;
- KM for All; and
- Cross-Industry and Peer-organisational Learning and Benchmarking.
Force KM Framework
Building on the solid bedrock of ‘KM for All’ culture and a ‘Customer-focused’ objective for excellent service, the Force sails through all tides and currents in this ever-changing environment by adopting five Innovative Service Excellence Drivers: Leadership, Culture, People, Partnership, Resources, and with the aid of Technology. This innovative approach forms the ‘Innovation Ship’ – a sustainable KM framework both in the local and global contexts.
Dedicated to driving and promoting KM to enhance the organisational performance under this ‘Innovation Ship’ approach, the Force has received numerous local and global KM awards and international recognition. On top of winning Most Admired Knowledge Enterprise (MAKE) Awards in 2009, 2013 and 2016, the Force attained the ‘Outstanding Winner’ in the first Global Most Innovative Knowledge Enterprise (MIKE) Award in 2018. In 2020, the Force once again has landed the Global and Hong Kong MIKE Awards 2020 in recognition of its achievements and innovative practices in knowledge management (KM) to enhance the Force performance.