About traffic related information

  1. How to report drivers who has breached the traffic regulations?
  2. How to make Complaint against unfairly issued Fixed Penalty Tickets, or make enquiry of the issue of the Fixed Penalty Tickets
  3. How to find the traffic accident statistics of Hong Kong?
Parking Contraventions (Pol. 525)
  1. How to pay the fixed penalty of a Fixed Penalty Notice (Form 1) against parking contraventions?
  2. When will a Notice Demanding Payment of Fixed Penalty (Form 2) be issued?
  3. What are the consequences of not settling a fixed penalty after the due date prescribed in the Notice Demanding Payment of Fixed Penalty (Form 2)?
  4. What will happen if a court order has not been settled?
  5. How to apply for the refund of over payment of penalty?
  6. How to lodge a written complaint against unjust issue of notice?
  7. How to lodge a complaint against unjust issue of Form 1 and Form 2 in person?
  8. How to lodge a complaint against the malfunction of parking meters?
  9. In what ways could a registered vehicle owner dispute the liability for a traffic contravention?
  10. What should I do when I have received a Summons after I disputed the liability of a traffic contravention?
  11. What should I do if I receive a Court Order but have not received any Notice Demanding Payment of Fixed Penalty (Form 2) before that?
  12. What can I do if I lose the Fixed Penalty Notice (Form 1) ?
  13. What could I do if I have received a court order, which I think I should not be liable for?
  14. What should a registered vehicle owner do if his address has changed?
  15. What should the vehicle owner do after he lodged a complaint against the unjust issue of Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2)?
Fixed Penalty Tickets Against Moving Offences (Pol. 570)
  1. How to pay the fixed penalty of a moving offence ticket?
  2. Why do I receive a demand note after paying the penalty?
  3. What will the government do if the penalty has not been cleared after the due date?
  4. If I have a special reason for not paying the penalty before the Last Date for Payment / Notification of Dispute (due date), what can I do?
  5. How to apply for the refund of double payment of penalty?
  6. How to lodge a written complaint?
  7. How to lodge a complaint against unreasonable issue of ticket in person?
  8. How to dispute a fixed penalty ticket?
  9. What can I do if I receive a court order without receiving any Notice Demanding Payment of Fixed Penalty?
  10. What can I do if I lose my ticket?
  11. What should a registered vehicle owner or driving licence holder do if his/her address has been changed?
Traffic Summons FAQs
  1. Is there any limit of time for laying of information for summons?
  2. How to compute the time?
  3. Do all offences under the Road Traffic Ordinance come under this time limit?
  4. Which traffic offences will attract Driving-offence Points?
  5. What will happen if a traffic offender has incurred 15 points?
  6. How can I lodge an enquiry or complaint regarding Traffic Summons?
  7. What should a registered vehicle owner do if his address has changed?



1. How to report drivers who has breached the traffic regulations?

You should record down the date / time / location / vehicle number and the details of the incident, then make a report at the concerned Regional Traffic Report Room or any Police Station. You may also make the report to the station by telephone. Click here for telephone numbers of Police Stations.

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2. How to make Complaint against unfairly issued Fixed Penalty Tickets, or make enquiry of the issue of the Fixed Penalty Tickets?

When you find yourself being unfairly ticketed, or have query about the ticketing, you may write to or personally attend Central Traffic Prosecutions Division, 11/F, Arsenal House, No.1, Arsenal Street, Hong Kong. You may also call the hotline 2866 6552 during office hours. In addition, you may lodge the complaint through the e-Report Room.

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3. How to find the traffic accident statistics of Hong Kong?

Please browse our website Traffic Accident Statistics.

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4. How to pay the fixed penalty of a Fixed Penalty Notice (Form 1) against parking contraventions?

The penalty should be paid according to the payment instructions stated on the overleaf of the Fixed Penalty Notice (Form 1) within 21 days of the issue date of the Fixed Penalty Notice in order to discharge the liability of the contravention.

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5. When will a Notice Demanding Payment of Fixed Penalty (Form 2) be issued?

If the offender fails to pay the penalty within 21 days of the issue date of the Fixed Penalty Notice (Form 1), the Notice Demanding Payment of Fixed Penalty (Form 2) will be issued within 6 months from the date of the contravention and sent to the registered owner of the offending vehicle by post to the address as registered at Transport Department. The vehicle owner has to pay the penalty or dispute the case in court according to the instructions stated on the Notice before the due date prescribed in the Notice.

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6. What are the consequences of not settling a fixed penalty after the due date prescribed in the Notice Demanding Payment of Fixed Penalty (Form 2)?

In accordance with Section 16(2) of the Fixed Penalty (Traffic Contraventions) Ordinance, Cap.237, where a person on whom a Notice Demanding Payment of Fixed Penalty (Form 2) has been served has not paid the fixed penalty and has not notified the Commissioner of Police that he wishes to dispute liability for the contravention before the prescribed due date in the Form 2, an application will be made by the Secretary for Justice, in the absence of the person, before a magistrate to order the person to pay the fixed penalty, together with an additional penalty equal to the amount of the fixed penalty and a court costs in a total of HK$1080. At the same time, the magistrate will put the following restrictions against the person until the payment of the order has been settled.

  1. refuse the issuing and renewal of the person’s driving licence;
  2. refuse the renewal of all vehicle licences under the name of the person;
  3. refuse the transfer of vehicle ownerships of all vehicles registered under the name of the person; and
  4. refuse the issuing of traffic conviction records of the person.
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7. What will happen if a court order has not been settled?

In accordance with Section 23 of the Fixed Penalty (Traffic Contraventions) Ordinance, Cap.237, if a person failed to settle a court order within 1 month of the date of the order to so pay, the Secretary for Justice will apply, in the absence of the person, before a magistrate for an order directing that all costs as stated in the ordinance be levied on any goods and chattels of the person by distress and sale.

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8. How to apply for the refund of over payment of penalty?

To apply for the refund of over payment of penalty of the same Fixed Penalty Notice, you are required to forward by post the original copy of the payment receipt to Unit 4 of Central Traffic Prosecutions Division located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. If you cannot provide the original of the receipt, you may write to Unit 4 for an ‘Indemnity Undertaking’ be sent to you by post. You should then complete the undertaking and mail it back to Unit 4. Arrangement will be made with the Director of Accounting Services for a refund cheque be sent to the addressee of the Notice Demanding Payment of Fixed Penalty (Form 2) direct.

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9. How to lodge a written complaint against unjust issue of notice?

You can write to Unit 4 of Central Traffic Prosecutions Division located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4320), stating your personal particulars, telephone number, the number of the Fixed Penalty Notice and reason or justification for the complaint, together with a photocopy of the notice.

Unit 4 will carry out investigation after receiving your letter and will inform you of the outcome in about 2 months.

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10. How to lodge a complaint against unjust issue of Form 1 and Form 2 in person?

You can bring the Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2) to any Police Station to lodge a complaint or make enquiry or complete a complaint form at the Central Traffic Prosecutions Division (CTPD) Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai.

Office Hours:

Monday to Friday

09:00 a.m. – 05:45 p.m.

 

Saturdays, Sundays and Public Holidays

Closed


The complaint will be referred to Unit 4 of Central Traffic Prosecutions Division for investigation and you will be informed of the outcome in about 2 months.

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11. How to lodge a complaint against the malfunction of parking meters?

If you suspect that a parking meter is out of order, you should inform the management company of the parking meter immediately according to the telephone number indicated on the meter. If you have already lodged a complaint by telephone and your vehicle was issued with a Fixed Penalty Notice against traffic offence code 21, you can write to Unit 4 of CTPD located at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4320), stating the number of the Fixed Penalty Notice (Form 1), Octopus Card number, your correspondence address and telephone number, together with a photocopy of the notice.

Unit 4 will carry out investigation after receiving your letter and will inform you of the outcome in about 2 months.


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12. In what ways could a registered vehicle owner dispute the liability for a traffic contravention?

A registered vehicle owner could dispute the liability of a traffic contravention by writing to or forwarding a signed Notification to Commissioner of Police of Wish to Dispute Liability for Contraventions, which is at the back of the Notice Demanding Payment of Fixed Penalty (Form 2), to the Central Traffic Prosecutions Division (CTPD) at 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. Any such document must be signed by the registered vehicle owner or affixed with a company seal (if the registered owner is a company) and forwarded to CTPD by the due date prescribed on the Form 2.

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13. What should I do when I have received a Summons after I disputed the liability of a traffic contravention?

You should appear before the magistrate presiding in the summons or you may discharge the liability for the contravention by presenting the Summons at the Accounts Office of any Magistrates’ Courts, not later than two clear working days before the appearance day and pay the amount stated in the Summons.

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14. What should I do if I receive a Court Order but have not received any Notice Demanding Payment of Fixed Penalty (Form 2) before that?

You may, within 14 days of receipt of the Court Order, apply to the magistrate for a review, subject to satisfactory proof that the Form 2 has not come to your personal notice without any neglect on your part. You may also make enquires about the review procedure by calling the Court enquiry telephone number stated in the Court Order.

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15. What can I do if I lose the Fixed Penalty Notice (Form 1) ?

A Notice Demanding Payment of Fixed Penalty (Form 2) will be mailed to the vehicle owner's address registered with Transport Department at appropriate time. You can pay the penalty or dispute the case in court according to the instructions stated on the notice after receiving the notice.

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16. What could I do if I have received a court order, which I think I should not be liable for?

You may apply to the magistrate for a review or you may make enquires about the Court Order by calling the Court enquiry telephone number stated in the Order.

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17. What should a registered vehicle owner do if his address has changed?

A registered vehicle owner is required to notify the Commissioner for Transport on any changes of his address within 72 hours of the change.

 

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18. What should the vehicle owner do after he lodged a complaint against the unjust issue of Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2)?

Investigation of the complaint will not affect the legal proceedings stated on Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2). He should pay the penalty or dispute liability for the contravention in court before the due date prescribed on the notice. Refund would be made for the paid penalty should the notice be withdrawn after the investigation. Otherwise, police will apply an order in accordance with the law to order the vehicle owner to pay double fixed penalty plus costs in total sum of HK $1,080 if it is decided not to withdraw the notice. The vehicle owner is required to attend court if he appeals to rescind the order.
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19. How to pay the fixed penalty of a moving offence ticket?

The penalty should be paid according to the payment instructions stated on the overleaf of the ticket within 21 days of the issue date of the ticket in order to end / discharge the liability for the offence.

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20. Why do I receive a demand note after paying the penalty?

Under current legislation, no matter whether the penalty of a fixed penalty ticket has been cleared or not before the due date, the Commissioner of Police has to mail a demand note (known as ‘Form 2 – Notice Demanding Payment of Fixed Penalty) to the offender’s address registered with Transport Department (TD). If the penalty has not been cleared, and if the offender does not intend to dispute liability for the offence concerned, he/she should pay the penalty according to the payment instructions stated on the overleaf of the demand note before the Last Date for Payment / Notification of Dispute. The demand note can be ignored if the correct amount of payment of penalty has been made.

Note : The E-payment number of the ticket is different from that of the demand note. The last 6 digits of the E-payment number of the ticket indicate the date of issue, while that of the demand note means payment due date. The Bill Type code of the demand note is ‘04’. Do not confuse it with the Bill Type Code of a ticket, which is ‘02’.

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21. What will the government do if the penalty has not been cleared after the due date?

If the penalty has not been cleared and no notification of dispute has been given after the Last Date for Payment / Notification of Dispute, the court will issue a court order of additional penalty to the offender’s address registered with TD in about 2 months. The penalty should be paid according to the payment instructions stated on the court order.

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22. If I have a special reason for not paying the penalty before the Last Date for Payment / Notification of Dispute (due date), what can I do?

If you have a special reason for not paying the penalty before the due date, you can write to Unit 3 of CTPD by post (31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai) or by fax (2200 4319), stating your reason, ticket number, personal particulars, address and telephone number, and attach to your letter documents in support of your case, if any. You can also make enquiry in person at the CTPD Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, Arsenal Street, Wanchai.

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23. How to apply for the refund of double payment of penalty?

You have to mail all the originals of payment records to Unit 3 of CTPD, 31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. If you cannot provide the originals of the receipts, you may write to Unit 3 of CTPD and they will then mail an Indemnity Undertaking (payment pledge) to you. You should complete the document and mail it to the above address. Unit 3 of CTPD will then arrange with the Director of Accounting Services to mail a refund cheque directly to the addressee of the Notice Demanding Payment of Fixed Penalty.

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24. How to lodge a written complaint?

You can write to Unit 3 of CTPD by post (31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai) or by fax (2200 4319), stating your personal particulars, ticket number, telephone number and reason or justification for the complaint, together with a photocopy of the ticket or Notice Demanding Payment of Fixed Penalty. Please note that:

  1. Unit 3 will carry out investigation after receiving your letter or fax and will inform you of the outcome by post in about 2 months.
  2. During the course of investigation you do not have to follow the payment instruction or give notification of dispute as stated on the Form 2 – Notice Demanding Payment of Fixed Penalty until you are notified of the outcome of the investigation.

 

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25. How to lodge a complaint against unreasonable issue of ticket in person?

You can bring the ticket to any Police Station or the CTPD Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai and complete an enquiry or complaint form.

Opening Hours of the CTPD Enquiry Counter

Monday to Friday

09:00 a.m. - 05:45 p.m.

Saturdays, Sundays and
General Holidays

Closed

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26. How to dispute a fixed penalty ticket?

If you wish to dispute a fixed penalty ticket issued to you, you can sign the notification of dispute slip on the overleaf of the Form 2 – Notice Demanding Payment of Fixed Penalty (demand note) and mail it on or before the Last Date for Payment / Notification of Dispute (as shown on the demand note) to Unit 3 of CTPD (31/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai). In this regard, the date of mail chop only is counted as the date of your notification of dispute. We will then arrange with the court to issue a summons to you. You should appear before the court for hearing on the specified date and time. Once a summons is issued, as an alternative, you may still opt to present the summons concerned to the accounts office of any magistracy and settle the additional penalty equivalent to the amount of the fixed penalty plus costs, at least two clear working days before the date of appearance indicated in the summons.
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27. What can I do if I receive a court order without receiving any Notice Demanding Payment of Fixed Penalty?

He/she can make a written application to the relevant Magistracy directly for a review.
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28. What can I do if I lose my ticket?

A Notice Demanding Payment of Fixed Penalty (demand note) is automatically mailed to the offender’s address registered with TD at appropriate time. You can take action according to the instructions stated on the demand note.
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29. What should a registered vehicle owner or driving licence holder do if his/her address has been changed?

A registered vehicle owner or a driving licence holder is required to notify the Commissioner for Transport on any change of his address within 72 hours of the change.
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30. Is there any limit of time for laying of information for summonses ?

In case of an offence other than an indictable offence, the information must be laid within 6 months from the time when the offence was committed.
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31. How to compute the time ?

  1. The day on which the offence was committed is excluded;
  2. If the last day of 6 months limitation is a public holiday or a gale warning day or black rainstorm warning day the period shall include the next following day, not being a public holiday or a gale warning day or black rainstorm warning day.

     

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32. Do all offences under the Road Traffic Ordinance come under this time limit ?

No. There is no time limit for:

i.        Dangerous driving causing death;
ii.       Causing grievous bodily harm by dangerous driving;
iii.      Dangerous driving; and
iv.      Drink driving and drug driving related offences

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33. Which traffic offences will attract Driving-offence Points ?

 Only those traffic offences with a  direct bearing on road safety will attract Driving-offence Points  There are, altogether, over 50 items of offences and they are listed at the Schedule of the Road Traffic (Driving-offence Points) Ordinance, Cap. 375, together with the number of points they attract.

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34. What will happen if a traffic offender has incurred 15 points ?

If a traffic offender has incurred 15 or more points in respect of offences committed within a period of two years, he  shall be disqualified by a Court from holding or obtaining a driving licence for a period of at least three months.  

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35. How can I lodge an enquiry or complaint regarding Traffic Summons?

You can write to Unit 2 of CTPD located at 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4318). Unit 2 will carry out investigation and inform you of the outcome.
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36. What should a registered vehicle owner do if his address has changed?

A registered vehicle owner is required to notify Commissioner for Transport on any changes of his address within 72 hours of the change.
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