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The Kowloon West Region (KW) and the Hong Kong Association of Banks jointly launched the “Police-Banking Collaboration • Building a Scam Prevention Network” scheme, with a kick-off ceremony held on June 22. The scheme aims to comprehensively enhance the ability of frontline bank staff to identify and respond to scams targeting the elderly through systematic training and on-site drills.
Regional Commander of KW (RC KW) Ng Lok-chun indicated in his speech that victims often report the incident only after the fraudulent funds have been transferred, and investigation by the Force after the incident alone is insufficient. If frontline bank staff can proactively identify and intervene at critical moments, the deceptions can be intercepted more effectively.
The scheme will be implemented in two phases. The Anti-Scam Training Workshops in Phase One will be held from July to August. Officers of the Regional Crime Prevention Office of KW (RCPO KW) will explain to the frontline bank staff the latest scam trends and modus operandi, behavioural indicators of suspected scammed elderly persons, and frontline persuasion techniques and handling procedures.
The On-Site Drills in Phase Two will be conducted from September to November, with elderly members of the Senior Police Call scheme posing as victims visiting bank branches counters to withdraw cash without prior notice. The drills aim to assess frontline staff’s sensitivity in detecting scams, persuasion and communication techniques, emergency response capabilities, and the smoothness of activating the police-banking collaboration mechanism.
RCPO KW will conduct a comprehensive review in December to evaluate the training outcomes and drill results, and continuously refine anti-scam strategies.
