Community samples new improvements to Sha Tin Sha Tin Police Station, one of thestations taking part in the Customer Service Improvement Project, held two open days on June 6 and 13 to let members of the public experience the initiatives of the project. Divisional Commander of Sha Tin Helen Kwong said: "The open days aim to continue the publicity on the project after it was rolled out on June 3. "We have invited various organisations and kaifongs to visit our police station. "They include owners' corporations, mutual aid committees, schools, youth groups, homes of the elderly, etc." All of them responded very enthusiastically to the open days. Although the No. 3 typhoon signal was hoisted on June 6, the police station recorded some 400 visitors. WPC Lee Ngan-wai attends to a guest's query The number of visitors even exceeded 600 on June 13. Ms Kwong said: "The open days mark a new beginning. After the inauguration ceremony for the project, it is time for police officers to fulfil our pledges." Some of the police officers there were trained as customer service ambassadors to introduce new facilities and operations to visitors. "Being ambassadors, officers become more familiarised with, and involved in, the project. "They obtain a better understanding of the service culture which the Force is actively working to promote. "The open days also provide them with good training on how to face the public," Ms Kwong said. "The good response to the open days gives great satisfaction to my colleagues. "Some residents even told us that they came to have a look after watching a half-hour programme broadcast by TVB on the project on June 5," Ms Kwong added. When covering the open day on June 13, our reporter came across Sha Tin District Fight Crime Committee member Hui Wai-ling. She was leading some 80 residents of Hin Keng Estate on a tour of the police station. PC Lai Kin-kei takes a tour group through the station's new changing room They visited and sampled the new facilities at the report room, resource centre and changing room. They also had a look at the entries of a photo competition on Sha Tin Police. Two games stalls were set up for visitors to take part in a quiz after visiting the station to enhance their understanding of the improvement project. Many visitors came with their elderly and young family members. They were impressed by the new facilities at the police station and the warm attitude of police officers. Asked about her aim in organising the visit, Ms Hui said: "Many residents, particularly those elderly ones, are afraid of making, or feel it too troublesome to make, crime reports to Police. "I hope by seeing the improvement project for themselves, they would be more willing to make crime reports. "The open days also provide an educational experience to youngsters as they can learn the new face of Police." Vice-chairman of Hin Yau House Mutual Aid Committee in Hing Keng Estate Ng Siu-fung and member Ng Kam-wah said after the visit that they could feel the Force's spirit of striving for excellence. Ng Siu-fung said the Force projected a new image with officers being more friendly and stations having more modern designs. Meanwhile, Ng Kam-wah felt the Force had put in a great effort to improve its service quality. "Smile, here comes OffBeat!": ST DVC Helen Kwong (left) and DFCC member Hui Wai-ling (right) escort an elderly group << Back to Index >>