Intruder Alarm Inspection Unit Crime Prevention Bureau(CPB)

    

THE POLICE PHASED RESPONSE FOR INTRUDER ALARMS

Everytime an alarm is activated Police Officers respond to the scene of the activation.  Depending on the circumstances such deployments can involve several officers spending time to check what has happened. If the alarm is a false alarm, this is considered as time wasted.

To reduce this wastage the Commissioner of Police has introduced a Police Phased Response to Intruder Alarms, as follows:

  1. LEVEL ONE : FULL RESPONSE
  2. LEVEL TWO : REDUCED RESPONSE
  3. LEVEL THREE : LIMITED RESPONSE
  4. LEVEL FOUR : NO PRIORITY

Alarm installations may be reinstated to a higher level of response if they remain free of false alarms for three months. Installation of verification technology at the alarm site will result in being reinstated to the highest level.

In very exceptional circumstances, where factors other than the design, maintenance, sensitivity or operation of the systems can be shown to have been responsible for a particular false call, then the owner of the system may request that this incident be deleted from the record. Such a request should be in writing, contain all relevant details with supporting documentation and be sent to the Commissioner of Police (Attention: Chief Inspector, Security Companies Inspection Unit) for consideration. The owner will be advised in writing of the result of any such appeal.

It must also be appreciated that the deletion of a particular incident or incidents from the record does not imply automatic reinstatement to Level One response.