A. Eligibility and submission of application
|Q.1||Can I apply if I am below 18 years old?|
Yes. Local applicants under the age of 18 shall always be accompanied by their parent or guardian when submitting their applications in person. The parent or guardian shall sign on the application form (Pol.172A) or other required documents to confirm that such procedures are processed with their consent on a fully informed basis. For overseas applicants who are under the age of 18, the applications shall be submitted with a consent signed by the parent or guardian on the application form (Pol.172A) to confirm that such procedures are processed with their consent on a fully informed basis.
Nevertheless, it is suggested that you shall check with the relevant Immigration authority whether the submission of CNCC is required for the young dependents.
|Q.2||Can I apply online / via email?|
No. Online / email application is not available. Please also note that the originals of a signed application form, a signed fingerprint consent form and a full set of the applicant’s fingerprints (for overseas applicants) are required. For details, please refer to “Notes to Applicants” on the website of CNCC: https://www.police.gov.hk/cncc/en
|Q.3||Can I show the application documents on my phone when I apply in person?|
No. Applicants need to print the documents and bring them to our office for submission as the documents will be filed for processing. No printing service is provided at this office.
|Q.4||Can overseas applications be submitted to your office by normal post or courier?|
Overseas applications can be submitted by both normal post and courier. However, please be reminded that mail with insufficient postage will be returned.
|Q.5||Can I lodge my application at a district police station in Hong Kong or a Chinese Embassy in any overseas country?|
No. Applications for CNCC in Hong Kong can only be processed by the CNCC Office located in Wanchai, Hong Kong. For details, please refer to “Notes to Applicants” on the website of CNCC: https://www.police.gov.hk/cncc/en
|Q.6||Will I be informed if my application document submitted from overseas is insufficient?|
For such cases, application documents will be returned to applicants by post. If the applicant has provided an email address or a contact phone number in Hong Kong, our office will try to reach the applicant for possible remedial actions before returning the documents.
|Q.7||Can I apply for the CNCC for my personal use?|
No. If you would like to enquire whether there is any criminal conviction record against you being kept by the Hong Kong Police Force, please visit the webpage of “Data Access Request for Criminal Conviction Data” for more details: https://www.police.gov.hk/ccd/en
|Q.8||What else can I do if I cannot apply for the CNCC but I need a proof of no criminal conviction?|
You may consider making a declaration or oath/ affirmation for private use, at any of the Enquiry Centres in 18 districts under the Home Affairs Department of the HKSAR in person. For details, please visit the website of Home Affairs Department:
B. Required documents
|Q.9||I no longer have my HKID card or the passport I used when I was in Hong Kong. What shall I do?|
If you do not have / no longer have a HKID card, you can still apply with your current valid passport.
|Q.10||Can I apply without the request letter issued from a Consulate / Immigration Authority / Government Authority?|
No. Please understand that a request letter issued from a relevant Consulate / Immigration Authority / Government Authority to support the purpose of application is our fundamental requirement.
The letter shall contain the applicant’s name and clearly indicates that the production of the Certificate is required.
|Q.11||Is there any validity period for the request letter issued from the Consulate / Immigration Authority / Government Authority?|
Yes. The validity of a request letter is considered to be within one year after its issuance date.
|Q.12||What if only an electronic version of the request is available or the request was sent to me by email from the relevant Consulate / Immigration Authority / Government Authority and there was no original letter?|
Please print out the letter for submission. If the request is indicated in an email from the relevant Consulate / Immigration Authority / Government Authority, please print out the complete email correspondence showing the sender’s and recipient's email addresses as well as the email sending date.
|Q.13||The relevant Consulate / Immigration Authority / Government Authority requires me to submit the CNCC prior to lodging my application with them, so I do not have a request letter.|
The request letter is a mandatory requirement for lodging an CNCC application. Please seek assistance from the relevant Consulate / Immigration Authority / Government Authority. You may also refer to the "I. Information for reference" of this FAQ webpage.
|Q.14||How can I obtain a set of fingerprints overseas for CNCC application?|
Usually overseas police station / law enforcement agency / Consulate would help with the fingerprint taking. If your full set of fingerprints is taken by other agencies appointed by the abovementioned authorities, a proof of the appointment is also needed for verification purpose.
|Q.15||Shall I take the fingerprints with ink or electronically?|
Fingerprints taken with ink or via live scan (i.e. electronically) are both acceptable. If your fingerprints are taken via a live scan device, a hard copy must be generated so the fingerprint card can be mailed to our office. Please be reminded of the certification we required on the fingerprint card, such as the police station stamp.
|Q.16||Can I submit a fingerprint card which was processed by another party before?|
No. Fingerprint cards previously processed by another party will not be accepted.
|Q.17||I am / was a permanent resident in Hong Kong and Immigration Department should have my fingerprint records; or I have applied for CNCC before. Do I still need to submit my fingerprints?|
Yes. All applicants are required to submit a full set of their fingerprints for each application.
|Q.18||As an overseas applicant, what if I have some health condition of my fingers such that I am unable to take clear fingerprints?|
Please request the fingerprint taking officer to reflect the problem in writing on the fingerprint card or on a separate letter for our exceptional consideration. Depending on the condition of the fingerprints, we may ask the applicant to provide extra sets of fingerprints for our processing.
|Q.19||I need to take a set of my fingerprints for application of police check of overseas countries. Do you provide this service?|
Yes. During office hours, our office provides fingerprinting services to the public for free. Members of the public must book an appointment through the OBS to submit applications at least one day in advance of the intended appointment. Those without an appointment will not be processed. Up to two sets of fingerprinting services will be provided for each appointment.
To ensure proper use of this service, applicants must bring along any document issued from the overseas authority which bears your full name and reasons for fingerprints submission; or your passport showing the period of your stay in that relevant country; or a standard fingerprint form from the relevant Authority.
|Q.20||How can I pay for the application fee?|
For applicants in Hong Kong, payment by cash / Octopus cards / EPS / crossed cheques payable to "The Government of the Hong Kong Special Administrative Region" or “The Government of Hong Kong SAR” is accepted. Add-value service for Octopus cards is not available at this office.
For applicants outside Hong Kong, payment by bank draft payable to "The Government of the Hong Kong Special Administrative Region" or “The Government of Hong Kong SAR” is accepted. A personal cheque in Hong Kong dollar of an licenced bank in Hong Kong is also acceptable. You may also mail the application documents to your relative/friend in Hong Kong who can submit the application on your behalf and pay the fee in cash / Octopus Card / EPS / cheque in our office. Please note that we do not accept credit card / electronic / online / telegraphic transfer of money / electronic cheque / Cash sent by mail.
|Q.21||I am currently staying overseas but the banks in my country cannot provide a bank draft in Hong Kong Dollar. Can I submit a bank draft in a foreign currency?|
You may mail the requested documents to your relative/friend in Hong Kong who can submit the application on your behalf and pay the fee in cash/ Octopus Card/ EPS in our office. Please note that appointment is required for document submission or payment from applicants (including applicant’s representative in Hong Kong).
If you cannot arrange a bank draft in Hong Kong Dollar and do not have a relative/friend in Hong Kong, the foreign currency accepted is US dollar only. However, please understand that at least an extra amount of HK$100 per bank draft / personal cheque will be charged by the bank for processing foreign currency. In this connection, please provide us a bank draft / personal cheque of at least US$46 per application. Besides, as currency conversion is involved and the additional handling fee varies from one bank to another, please check with the bank and top up the payable amount of the cheque accordingly.
Please be reminded that an application without sufficient fee submitted will be returned or suspended till the supplementary fee is received. Also, the overall processing time may be longer than four calendar weeks due to the additional time required by the bank to handle the currency conversion matters.
Thus, payment with currencies other than Hong Kong Dollar is NOT recommended.
|Q.22||Is there a validity period for the cheque / bank draft?|
Yes. Please submit a cheque / bank draft with issue date within six months.
|Q.23||Will I get a payment receipt?|
Yes. If you apply in person / your representative submits your application at our office, a payment receipt will be given to you / your representative immediately upon receipt of application fee. If you apply from overseas, a notification will be sent to you by email when complete application documents and fee are received. No notification will be received if you are unable to provide an email address.
E. Processing time and issuance of result
|Q.24||How long does it take for the application result to be issued?|
It takes around four calendar weeks for processing upon receipt of complete application documents. After processing, the result will be sent out to the relevant Consulate / Immigration Authority / Government Authority by registered mail of the Hongkong Post.
|Q.25||Can I have my application prioritised? I have a deadline set by the relevant Consulate / Immigration Authority / Government Authority.|
No. There is no express service for the application. Please allow sufficient time for your CNCC application to be processed and apply early.
|Q.26||Will the result be sent to me or can I have a copy of the result? What if the requesting authority asks me to upload the CNCC online or bring the CNCC with me at the interview?|
No. The CNCC will be sent to the relevant Consulate / Immigration Authority / Government Authority only. Applicants will receive a copy only when they have criminal conviction record. The policy was established to prevent possible abuse of the certificate.
|Q.27||How will the application result be sent out? Can the result be sent out by fax or email?|
The original copy of the result will be sent out by registered mail of the Hongkong Post. As the information on the result is strictly confidential, please understand that the result will not be sent through email or by fax due to security concerns.
|Q.28||Can you attach a document from me when sending out the result so that the requesting authority can easily identify my application?|
No. The result will not be sent out with other documents provided by applicants. Nevertheless, if the applicant has provided the reference number assigned by the requesting authority, the reference number will be quoted on the result for identification.
|Q.29||How do I know if the result is issued? Will I be notified?|
Applicants will not be notified of the release of results. If they would like to enquire the application status, they are welcomed to contact us via phone (852) 2860 6557 (for applicants in Hong Kong) / (852) 2860 6558 (for applicants outside Hong Kong), or email us at email@example.com after their applications have reached our office for three to four weeks.
|Q.30||What shall I do if the application result has been sent out but the requesting authority said they have not received the result?|
If the relevant authority does not receive the result and requires a true copy, a letter/official email (showing the sender and recipient's email addresses and sending date) from the relevant authority proving that the result was not received is required. Upon receipt of the letter/official mail, the certified copy of the result to be mailed to destinations in Hong Kong will be sent out by registered post as soon as possible. If the certified copy of the result is to be sent outside Hong Kong, applicants have to arrange courier service at their own expenses and respective shipment instructions will be provided when the result is ready.
|Q.31||Can the application result show my other names or aliases I am or have been known by, which is requested by the requesting authority?|
No. Only one name of the applicant as stated on either the HKID card or valid passport will be shown on the result of CNCC application, depending on the name shown on the request letter from the requesting authority. For other names of the applicants, including different names shown on the Birth Certificate / any Alias / Nick name / change of name, applicants will need to explain to the requesting authority on their own separately.
|Q.32||How long is the CNCC valid for?|
There is no expiry date / validity period for our results. There will only be an issue date. The expiry date/validity period is set by the relevant immigration authorities / Consulate / Government Authority. Therefore, please refer to the relevant Consulate / Immigration Authority / Government Authority for this requirement.
|Q.33||According to the immigration authorities / Consulate / Government Authority, the result has been expired. How can I renew the result?|
There is no renewal service for CNCC applications. Please submit a new application to our office with all required documents again, including a new request letter from the authority and fingerprints. The processing time is the same as a new CNCC application, which is four calendar weeks.
|Q.34||Can I apply for CNCC which only show the checking result within a certain time frame, for example, the recent five years?|
No. The checking will not be confined to a specific period while any criminal conviction record found to be kept by the Hong Kong Police Force will be revealed for the consideration of the relevant Consulate / Immigration Authority / Government Authority. Only the date of issue will be specified on the result.
F. Criminal conviction records
|Q.35||Can I still apply for the CNCC if I have criminal conviction record?|
Yes. Applicants with criminal conviction record can apply for the CNCC but the application result will be different. Please note that the "Certificate" will only be issued to the relevant Consulate / Immigration Authority / Government Authority if no criminal conviction data against the applicant is kept by the Hong Kong Police Force. If criminal conviction data is found, both the relevant Consulate / Immigration Authority / Government Authority and the applicant will be replied with a letter advising that the CNCC could not be issued and listing out the conviction data.
|Q.36||Can I apply for the CNCC if I have an outstanding case?|
Yes. Nevertheless, if an applicant is under investigation by the Hong Kong Police Force / law enforcement agencies in Hong Kong, or is currently a defendant in criminal proceedings in Hong Kong, or is subject of non-payment of fine including traffic offences, his/her application will not be further processed until the matter concerned has been concluded. We shall issue a letter to the applicant informing that his/her application is pending for the conclusion of the matter. Once there are no outstanding matters, the application result will be issued.
|Q.37||I have received a letter from your office regarding my application which states that your office is "unable to furnish a certificate". Does it mean that my application is rejected?|
No. For applicants with criminal conviction data found, a letter instead of CNCC will be sent to the relvant Consulate / Immigration Authority / Government Authority as well as the applicant to indicate the applicant’s conviction data, including the dates, offences and results of convictions as well as the fact that no CNCC could be furnished.
|Q.38||If the applicant is not sure whether he has any criminal conviction record, is there any other means to check?|
Yes. Please refer to the following service:
|Q.39||I received a letter of my criminal conviction records which states that "the conviction is regarded as spent in Hong Kong". Does it mean that the conviction is deleted? Can I apply to have my conviction record deleted?|
If the applicant's conviction record was considered as spent according to Section 2(1) of Rehabilitation of Offenders Ordinance (Cap. 297 of Laws of Hong Kong) (ROO):-
Note: This FAQ is not a legal document. Information contained in this FAQ is for reference only. All matters arising are dealt with in the manner prescribed in the relevant Ordinances.
|Q.40||How can I make enquiries about the CNCC application procedures?|
For enquiries, you may write to the Office, e-mail firstname.lastname@example.org, call (852) 2860 6557 (for applicants in Hong Kong) / (852) 2860 6558 (for applicants outside Hong Kong), or fax (852) 2200 4321. Applicants are advised to contact us by email as the hotline service is busy during peak periods.
H. Other questions
|Q.41||How can I obtain the court documents regarding my criminal conviction record?|
You can obtain a written judgment of the convictions from the respective courts by quoting the case numbers shown on the CNCC application result. You may find the contacts of the Magistrates' Courts on the website of the Judiciary (https://www.judiciary.hk/en/about_us/contactus.html).
|Q.42||Does your office provide apostille / notarisation service?|
No. Our office does not provide apostille / notarisation service. As far as we understand, some applicants may apply for the apostille service at the High Court. You may refer to the website of Judiciary for more information: https://www.judiciary.hk/en/court_services_facilities/apostille.html
I. Information for reference
|Q.43||How do I apply for the CNCC if I wish to become a Native-speaking English Teachers (NET) teacher?|
With reference to the memorandum on EDB website (http://www.edb.gov.hk/en/sch-admin/admin/about-sch-staff/net-scheme/net-appointment-matters.html/data/sch-admin/admin/about-sch-staff/net-scheme/net-appointment-matters.html):-
Eligible NET teachers candidates who are not able to obtain the above-mentioned CNCC since they have been residing in Hong Kong are required to obtain a certificate of statutory declaration at any of the Enquiry Centres in 18 districts under the Home Affairs Department of the HKSAR in person.For details of statutory declaration, please visit the website of Home Affairs Department:
|Q.44||Is it necessary to apply for the CNCC if I wish to become a Chinese Medical Practitioner in Mainland China?|
No. Please note that according to the "Notice to Hong Kong Medical Practitioner on the Requirements for Certificate of No Criminal Conviction during Applications for Mainland's Medical Practitioner's Qualification Certificates and Registration " (http://www.nhc.gov.cn/wsb/pxwfb/200906/41013.shtml ) (Chinese only), applicants can provide a statement notarized by those appointed Hong Kong lawyers as a proof of no criminal conviction record. Please refer to the relevant website for more details.
|Q.45||How do I apply if I am going to study abroad and is required by the recognised education institution to submit a CNCC?|
If you are seeking enrollment in overseas study and are required by the recognised education institution to obtain criminal record checks in order to comply with the legal and administrative requirements, please provide a request letter from the relevant Consulate / government authority / recognized education institution requiring such a check. You are also required to provide a postal address of the Consulate / government authority / recognized education institution which will be receiving the result of CNCC.
|Q.46||Information for applications related to immigration / visa / permanent residence in the United States of America|
Please note that all results of CNCC applications shall be directly sent to the relevant U.S. Embassy/Consulate instead of the National Visa Center (NVC) in the U.S. For details, please refer to the website of the Department of States (https://travel.state.gov/content/visas/en/fees/reciprocity-by-country/HK.html).
|Q.47||Information for applications related to immigration / visa / permanent residence in Canada|
For details, please refer to the website of Government of Canada
From the past experience of other applicants, after an applicant submitted his/her application to Canadian Immigration and they start processing his/her application, they will issue a letter stating the production of the Certificate is required and the reason. The letter shall contain the applicant's full name and preferably the case number given. Also, there shall be a postal address of the Canadian Immigration office which will be receiving the result of the application for Certificate of No Criminal Conviction. Please provide us this letter. For details, please refer to the relevant immigration office.
|Q.48||Information for applications related to immigration / visa / permanent residence in Australia|
For details, please refer to the website of Department of Home Affairs ( https://immi.homeaffairs.gov.au/help-support/contact-us/offices-and-locations/list).
From the past experience of other applicants, after an applicant submitted his/her application to Australian Immigration and they start processing his/her application, they will issue a letter stating the production of the Certificate is required and the reason. The letter shall contain the applicant's full name and preferably the case number given. Also, there shall be a postal address of the Australian Immigration office which will be receiving the result of the application for Certificate of No Criminal Conviction. Please provide us this letter. For details, please refer to the relevant immigration office.
|Q.49||Information for applications related to immigration / visa / permanent residence in New Zealand|
For details, please refer to the website of Immigration New Zealand (https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/tools-and-information/tools/police-certificates).
|Q.50||Information for applications related to immigration / visa / permanent residence in the United Kingdom|
If applicants are applying for UK visa, please submit their application of UK visa online first. Then, please print out the page of the biographic details of the online UK visa application (with a visa application number which starts with GWF). Applicants are also required to provide a copy of the appointment confirmation of the UK visa interview which shows the interview location where their CNCC application result will be sent to.
|Q.51||Information for applications related to Malaysia MM2H|
For the requirement of the Letter of Good Conduct (LOGC) for Malaysia My Second Home (MM2H), please obtain a request letter from the Consulate General of Malaysia in Hong Kong.