Dedicated to promoting Knowledge Management (KM) since 2001, the Force has captured the Global Most Admired Knowledge Enterprise (MAKE) (Independent Operating Unit) Award, in addition to the Asian MAKE Award and Hong Kong MAKE Award.
OffBeat will introduce the Force's KM journey over the years. The first issue starts with the magic number "5". Recently, the number of Knowledge Café session has topped 50, covering many frontline policing issues. The number "5" also represents the five-phased approach of KM implementation.
To develop into a learning organisation, the Force started implementing knowledge management as a Force-wide endeavour in 2001. A five-phased approach was adopted, commencing with information-based critical knowledge building to people-based knowledge sharing. In 2006, the KM project was transferred from Service Quality Wing to Police College.
In the first three phases, an information-based approach was adopted, which focused on codifying readily available "explicit" knowledge (i.e. FPM, PGO, manuals) at Force and Formation levels. Officers with access rights and specific operational needs can access such information via the Police Intranet (POINT).
Since 2006, in Phases IV and V, the Force has been emphasising more on capturing officers' "tacit" knowledge (i.e. experience, expertise and wisdom) and on creating new job-related knowledge to enhance service quality through experience sharing, interaction and collaboration.
The Research Centre of Police College will continue to drive KM with information-based and people-based approaches. The centre's initiatives will include supporting Force-wide users by updating digitalised explicit knowledge in electronic KM systems and organising knowledge sharing activities for officers to share experiences and pass on knowledge and wisdom, such as Knowledge Cafés, Senior Leaders Exit Debriefing Series, Detective Casebook Series and Intellectual 40m Series.