DEAR SIR,
¡@Last September the Phoenix Court
Owners' Corporation at Broadcast Drive posted a notice for all owners to attend a
general meeting to discuss Phoenix Court affairs.
¡@Shortly after we placed the notice, we discovered that it had been altered. All
owners were concerned about what had happened although we did not realise the
seriousness of the incident at the time.
¡@Shortly before the meeting, however, four males with tattoos appeared at the meeting
place in a bid to intimidate the owners from discussing a certain matter. Fortunately,
someone called the police. They arrived shortly and the four males left.
¡@Lee Yeung-chi, an off-duty police officer who as a resident of Phoenix Court was
also attending the meeting, advised the intruders not to cause trouble, as well. As a result,
order was restored and the meeting could proceed.
¡@I, on behalf of all owners, would like to express my gratitude to the police officers
who participated in this operation.
Yours sincerely,
DEAR SIR,
¡@I am an athlete who likes running and,
along with many of my colleagues, always participate in competitions initiated by the Force.
¡@Last January over 986 Force members ran in the gruelling 12K Dowman Cup Race
'97 - a record number of runners for the Dowman.
¡@To date, however, my colleagues and I in KW Region who participated in the Dowman
have not yet received the certificate issued by the organiser which authenticates the fact that
we ran the prestigious race.
¡@This delay has been very disappointing.
¡@Could you please tell us when to expect our certificates.
Yours,
DEAR SIR,
¡@Many competitors in this year's Dowman
Road Race have asked if and when certificates commemorating their achievement will be issued.
¡@The answers are "Yes - certificates will be issued", and that "They are in the post".
¡@The hiccups with their production began when we were unable to retrieve the results
from the computer in any intelligible form, it being the first time that S&R Division had
tabulated the race results on computer.
¡@Then came the printing. The original photograph was torn and then the printers asked
for another copy.
¡@Last, but not least, the PAC Committee was busy with their work commitments over the
transition period, which, of course, took precedence over their leisure activities.
¡@Producing race certificates is an arduous, time consuming and labour intensive job. It is
done voluntarily and PAC foot the bill for materials. The PAC committee is now considering its
options, one of which is not to issue certificates any more unless some of our Dowman Road
Race fans would like to volunteer for the job.
¡@But the Dowman Road Race goes on.
J C S McDouall
DEAR SIR,
¡@I joined the Police Safety Protector
Scheme provided by AIU Ltd under the encouragement of Personnel Services Branch
several years ago. Fortunately, there was no need for me to receive any insurance
payments in the past.
¡@Last May, however, I underwent a medical operation that necessitated a hospital stay
of several days.
¡@I then approached AIU Ltd to check the coverage for my hospitalisation expenses,
and under instructions given by AIU staff, I completed their application form for coverage
and provided them with my receipt for hospitaliation fees and sick leave form.
¡@They assured me I would receive my insurance claim payments within the next three
weeks. Three months later, and with no insurance money forthcoming, I contacted AIU Ltd
several times. Each time they informed me that their company was trying to obtain my medical
report from the Hospital Authority, and that this was one of the necessary procedural steps for
permitting claim payments.
¡@Needless to say, the performance of AIU Ltd has been disappointing.
¡@When they launched the promotion of the scheme, they guaranteed to provide coverage
for hospitalisation expenses once their customers showed proper documentation of their hospital
stay. Instead they insisted upon receiving the formal medical report - which is far different from
an ordinary certificate of hospitalisation.
¡@My aim in writing this letter is to share my experience with colleagues and to remind
Personnel Services Branch that they are in a position to help out Force members who may have
what they consider a legitimate complaint against an insurance company that the Personnel
Services Branch has endorsed.
Yours,
DEAR SIR,
¡@I am pleased to be able to inform
you that AIU forwarded a cheque to the author of this letter on 15 August 1997.
¡@The delay in making the payment was due to a failure to provide sufficient
information on the claim form and the need for AIU to obtain additional information
from the Hospital Authority.
¡@Personnel Services Branch is proud of the various insurance schemes we have
been able to negotiate for the benefit of Force members. They provide excellent benefits
at very reasonable costs.
¡@We are always pleased to receive feedback on any of our schemes. Should anyone
have a problem or require assistance with the Police Safety Protector Scheme they are most
welcome to contact Peter Ma, SEO A&SUP PS (Tel: 2804-1123, Fax: 2865-4799) and we
will be pleased to assist them.
M Samson,
DEAR SIR,
¡@I write to congratulate all the production
staff on the success of the latest recruitment TV commercial which tells the story of a
constable saving two people from a fire.
¡@Firstly, I am delighted to see a theme which promotes a caring Force.
¡@Secondly, and more importantly, is the stunning part of the commercial when the
constable tells himself that next time he will bring along more equipment - "to do the job
better".
¡@Those words by the constable are exactly, as I see it, our way forward, our Vision that
Hong Kong remains one of the safest societies in the world, our Common Purpose of
safeguarding and protecting life and property and our Value of dedication to quality service
and continuous improvement.
¡@My heart-felt congratulations again.
Sheriff Sin K W,
DEAR SIR,
¡@May I comment on the following which
appeared in the article on FICS in OFFBEAT issue 619:
¡@"Other criticism is directed at the design of the system - although it was the users (via
the user groups) who asked for the design that was given to them."
¡@Some readers may interpret this as Information Systems Wing saying to its customers:
"You got what you asked for so you will have to put up with it."
¡@I would not wish readers to interpret the excerpt thus and, anyway, this is emphatically
not the case.
¡@The development of FICS has posed great challenges and there have been a number of
problems. These have not been solved by the main players - ourselves and the user groups -
finding fault with each other, rather by working as mutually respected partners and applying
our combined intellectual capabilities to producing the best system that we could.
¡@Expressed another way there has been no place, in the project, for the assignment of blame.
¡@The FICS concept was an ambitious step but a step somewhat into the unknown. As a
world leader in law enforcement the Hong Kong Police will always have to, in many instances,
pioneer. Whilst the project invariably moved forward decisively and with a sense of purpose,
there can be no denying that on occasions we were feeling, cautiously, in the dark.
¡@The result is a workable system and one on which we will now build.
¡@I should also like to express my deep appreciation to the third party in this implementation
exercise - the officers, mostly in report rooms, who are now actually using the system. Their
patience and forbearance have been most gratifying as have been their constructive advice and
comments on how we might improve the system.
¡@As the article made clear, we still have a great deal of work ahead of us but the ultimate
result will be a system that adds inestimable value to the Force. We accept that there are some
fundamental problems that need to be addressed quickly - common terminal DOS speed, network
bandwidth and so on - but the fact remains that the system is now in production throughout the
Force and is improving in reliability day by day.
Yours sincerely,
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