First ever Force Staff Opinion Survey a revelation
ACP Personnel, and Chairman of the Steering Committee of the Staff Opinion Survey, Yam Tat-wing with a copy of the survey's findings: "Communication between management and staff at all levels is one of the Force's top concerns"	The most effective way to find out what's on the minds of police officers is to ask them directly ¡Ð which is exactly what Force management did. The results of the first Hong Kong Police Staff Opinion Survey have just been published and not only make required reading for each and every member of the Force, but also serve as a catalyst for improving internal communications, work performance and job satisfaction . . . THE first ever Staff Opinon Survey of the Hong Kong Police Force reveals that a majority of its staff view the Force as a good government department to work for because it operates with a high degree of efficiency, providing confidence to staff in the operation, direction and leadership of the Force.
There is also a strong sense of loyalty and pride attached to being a member of the Hong Kong Police Force among all ranks in the regulars and auxiliaries. Referring to the recently published, professionally designed bilingual booklet which contains the gist of the survey's results, Yam Tat-wing, Assistant Commissioner of Police, Personnel, and Chairman of the Steering Committee of the Staff Opinion Survey said:"The booklet is intended for each and every member of the Force including our auxiliary and civilian counterparts. It is an accurate account of the survey and staff should find it interesting to read." It is expected that Formation Commanders, Training and Staff Relations Officers and indeed all staff will make the best use of the booklet as a catalyst in improving internal communications and work performance. In early 1995, the Commissioner of Police unveiled a new era in the Hong Kong Police Force-an era of quality service. One of the key elements in providing quality service is to understand the needs and expectations of the Force's clients, including members of the public and its staff. The most effective way to find out the opinion of HKPF staff is to ask them directly. To ensure credibility and confidentiality, the Force employed and accredited private Consultancy to design and conduct the staff opinion survey. In all 3,500 staff members were randomly selected for the quantitative survey. information obtained from the survey was then profiled for different service areas or staff subgroups covering the entire spectrun of some 39,000 personnel, including 28,000 regular police officers, 5,000 auxiliaries, and 6,000 civilian staff. The questionnaire used in the quantitative survey had some 150 individual quesions, each measured in two dimensions ¡Ð staff satisfaction and its perceived importance. The questions were then grouped under 21important work aspects and the results plotted on a matrix with staff satisfaction being quantified in relation to the perceived importance of the relevant work aspects. The 21 work aspects were grouped into four major areas: Top Performers, Areas to Maintain, Areas of Concern and Areas of Secondary Concern. Recognition, and officer's work-unit (or sub-unit), respect, the Force discipline system, a corruption free Police Force, and confidence in the future were some of the areas perceived by staff to be important and of high staff satisfaction. Despite police officers' high opinion of the quality of training and its relevance to their work, some feel that they are not given equal opportunities for training. Regular and auxiliary officers have also expressed their concern of the CAPO system being misused by members of the public.