Crime Wing Performance Pledge

About Us

This performance pledge outlines the service standards as established by the Crime Wing of the Hong Kong Police Force (HKPF). It also specifies the channels through which the public may enquire about or provide feedback on the service received.


Service Delivered

This performance pledge covers the following police work:

  • Criminal investigation;

  • Witness reassurance;

  • Issuance of Certificates of No Criminal Conviction (CNCC);

  • Handling of data access requests for Criminal Conviction Data (CCD); and

  • Handling of applications for Sexual Conviction Record Check (SCRC).


Performance Standards

Criminal Investigation

  • Police will respond to all crime reports. Complainants and victims will be informed of the progress or results of the investigation according to the following timeframes:

    • Within four weeks after the investigation is concluded or once enquiries are curtailed; or
    • Within four weeks after the determination of any trial concerning the case; or
    • Every six months for crimes classified as serious according to internal guidelines.

  • Police will inform the complainant of the following:

    • The office telephone number of the responsible officer; and
    • When a person has been arrested and charged in connection with the report.

  • When a court orders the return of a person’s property used as an exhibit, it will be returned as soon as possible following expiration of the appeal period.

  • Property not required as an exhibit will be returned to the owner as soon as possible.

Witness Reassurance

  • When you report a crime, you will be provided with the responsible officer’s office telephone number and given a Crime Investigation Unit Contact Card with relevant details.

  • If you are the victim of a sexual offence, you will normally be interviewed privately by an officer of the same sex.

  • In the event of an interview with a juvenile under the age of 16 or a mentally incapacitated person, the Police will normally arrange for accompaniment by their parents, guardians or other suitable adults, unless such an arrangement would constitute perverting the course of justice or cause harm to others.

  • If you are required to attend court as a witness, the officer in charge of the case will inform you of the hearing’s date, time and location once these details are available.

  • Witnesses assessed to be possibly under genuine threat will be provided with suitable protective measures by the Police.

  • Mentally incapacitated persons and child witnesses of sexual abuse, cruelty, assault, or threats may have interviews with the Police recorded on video for court evidence. In such cases, as well as for complainants in sexual offences, evidence may be given through live television link and with the accompaniment of support persons.

Issuance of CNCC

Upon submission of complete application documents, payment of the processing fee, and successful fingerprinting, the result will be sent to the relevant Consulate, Immigration Authority, or Government Authority within four calendar weeks. For the application procedures and documentation requirements, please refer to the webpage: www.police.gov.hk/ppp_en/11_useful_info/cert_no_crime.html.

Handling of data access requests for CCD

The CCD Office will inform the applicant by phone to collect the result in person within 40 days of receiving the request. If conviction data is found, a copy of the records will be provided at the CCD Office. Otherwise, only a verbal reply will be given under section 19(1A) of the Personal Data (Privacy) Ordinance, Cap. 486, Laws of Hong Kong. For application procedures and documentation requirements, please refer to the webpage: www.police.gov.hk/ppp_en/11_useful_info/ccd.html.

Handling of applications for SCRC

If an applicant has no conviction record against the specified sexual offences list, the check result will be uploaded onto the Auto-Telephone Answering System (ATAS) within five working days after submission of all required documents and successful fingerprinting. For application procedures and documentation requirements, please refer to the webpage: www.police.gov.hk/ppp_en/11_useful_info/scrc.html.

Effective Monitoring

The HKPF will monitor these standards by analysing the investigation of every crime report.


Service Commitment

The HKPF is committed to conducting fair, proficient and professional investigations into all crime reports.


Suggestions for Improvement

The HKPF endeavours to provide an efficient service to the public. Should you have any queries regarding your case, or wish to provide suggestions that may help enhance our service, please contact the Police Community Relations Officer at your local police station or write to them.

For CNCC and CCD enquiries, you may contact the officer-in-charge of the CNCC and CCD Office at 2860 6555.

For SCRC enquiries, you may contact the officer-in-charge of the SCRC Office at 2860 1955.

Channels for Complaints

If you consider that your case has not been handled adequately, you may file a complaint via any of the following channels:

  • Visit the report room at any police station;

  • Make an appointment through the complaint hotline at 2866 7700 to lodge a complaint in person to the Complaints Against Police Office;

  • Call the complaint hotline at 2866 7700, or send your complaint by fax to 2200 4460 or 2200 4461;

  • Send your complaint by post to the Complaints Against Police Office, Police Headquarters, 1 Arsenal Street, Wan Chai; or

  • Use the “Complaint Against Police e-Report form” available on the HKPF website or “e-Report Centre” on the "Hong Kong Police Mobile App".

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Where to Go for Further Information

For further information regarding this performance pledge, you may contact the Police Community Relations Officer at your local police station. You may also obtain the following at any police station or on the Police website: