Crime Wing Performance Pledge

About Us

Service Delivered

This performance pledge covers the following police work:

  • criminal investigation;
  • witness reassurance;
  • issuance of Certificates of No Criminal Conviction (CNCC);
  • handling of data access requests for Criminal Conviction Data (CCD); and
  • handling of applications for Sexual Conviction Record Check (SCRC).

Performance Standards

Criminal Investigation

  • Police will respond to all reports of crime, and inform the complainants and victims of crime of the progress or results of the police investigation:
    • not later than four weeks after the investigation is concluded or when enquiries are curtailed;
    • not later than four weeks after the determination of any trial concerning the case; and
    • every six months for crimes that are listed as SERIOUS according to internal guidelines.
  • Police will inform a complainant:
    • the office telephone number of the responsible officer of the case; and
    • when a person has been arrested and charged in connection with the report.
  • When a court orders the return of a person's property which has been used as an exhibit, this will be returned as soon as possible following the expiration of the appeal period.
  • Property not required as an exhibit will be returned to the owner as soon as possible.

Witness Reassurance

  • When you make a report of crime, you will be provided with the office telephone number of the responsible officer of the case. A Crime Investigation Unit Contact Card containing the details will be given to you.
  • If you are the victim of a sexual offence, you will normally be interviewed in private by an officer of the same sex.
  • Juveniles (persons aged under 16) and mentally incapacitated persons will normally be interviewed in the presence of a parent, guardian or other appropriate adults, except if a delay would cause undue hindrance to the furtherance of justice or might cause harm to others.
  • If you are required to attend court as a witness, you will be informed of the date, time and location of the hearing once this is known.
  • Witnesses will be provided with suitable protective measures in all cases where a genuine threat is assessed to exist.
  • Mentally incapacitated persons as well as child witnesses of cases of sexual abuse, cruelty, assault or a threat of injury to others, may have their interviews video recorded for the purpose of tendering as evidence in court or may give evidence through live television link during the court trial.

Issuance of CNCC

Upon submission of complete application documents, the required processing fee and successful tendering of fingerprints, the result will be issued to the relevant Consulate, Immigration Authority or Government Authority by registered mail of the Hongkong Post within four calendar weeks. For the application procedure and documentation requirements, please refer to the website:
https://www.police.gov.hk/ppp_en/11_useful_info/cert_no_crime.html

Handling of data access requests for CCD

The Office will inform the applicant by phone to get the result in person at the CCD Office within 40 days after receiving the request. If conviction data is found, a copy of the records will be given to the requester at the CCD Office. Otherwise, only a verbal reply will be given under section 19(1A) of the Personal Data (Privacy) Ordinance, Cap.486, Laws of Hong Kong. For the application procedure and documentation requirements, please refer to the website:
https://www.police.gov.hk/ppp_en/11_useful_info/ccd.html

Handling of applications for SCRC

If an applicant does not have a conviction record against the specified list of sexual offences, the check result will be uploaded onto the Auto-Telephone Answering System (ATAS) within five working days after submission of all required documents and successful tendering of fingerprints. For the application procedure and details of the scheme, please refer to the website:
https://www.police.gov.hk/ppp_en/11_useful_info/scrc.html


Effective Monitoring

The Police Force will monitor these standards through analysis of investigation of every report of crime.


Service Environment

The Police Force aims to provide a fair, proficient and professional investigation of every report of crime.


Suggestions for Improvement

There may be occasions when, despite our best efforts, you feel that the standard of service provided could have been better. If you require an explanation, or have any suggestions that may help improve our service, you may contact the Police Community Relations Officer of your local police station or write to your local police station.
In case of CNCC and CCD, you may contact the officer-in-charge of the CNCC and CCD Office at 2860 6555.
In case of SCRC, you may contact the officer-in-charge of the SCRC Office at 2860 1955.


Channels for Complaints

If you wish to complain that your case has not been dealt with adequately, you may:

  • attend the report room of any police station;
  • make an appointment through the complaint hotline at 2866 7700 to lodge a complaint to CAPO in person;
  • call the complaint hotline at 2866 7700 or by fax to 2200 4460 or 2200 4461;
  • by post to the Complaints Against Police Office, Police Headquarters, 1 Arsenal Street, Wan Chai; and
  • use the "Complaint Against Police e-Report form" on the Hong Kong Police Force website (www.police.gov.hk) or "e-Report Centre" of the "Hong Kong Police Mobile App".

    • Download "Hong Kong Police Mobile App"

     

Where to Go for Further Information

For further information on matters stated in this leaflet, you may contact the Police Community Relations Officer of your local police station. The following leaflets may also be useful to you and are available from any police station, or accessible from the Police website

  • Victim's Charter;
  • Rights of Victims and Witnesses of Crime;
  • Witness in Court;
  • Notes to Applicants in HK, Notes to Applicants outside HK and Frequently Asked Questions for issuance of CNCC;
  • Notes to Applicants and Frequently Asked Questions for requests for CCD; and
  • Notes to Applicants, Notes to Employers and Frequently Asked Questions for applications for SCRC.