[ Foreword ] [ Memorable Events ] [ The Hand of Partnership ] [ Operations ] [ Regional Commanders' Report ] [ Personnel and Training ]
[ Management Services ]
[ Professional Equipment ] [ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ]
[ Annexes and Appendices ]
Then Director of Management Services Lau Yip-shing thanks officers for participating in the Police Staff Suggestions Project and the Police Staff Motivation Scheme cum Project Lighthouse.
Due to rapid advances in communications and mobile technology, the Force is continually presented with fresh challenges and opportunities to enhance its information technology infrastructure in order to communicate better with the public. The Information Systems Wing is committed to finding ways to better equip the Force to reach out to the community through digital platforms such as social media, while the Service Quality Wing continues to foster the values of integrity, professional development and innovation across the Force.
In 2014, Information Systems Wing commenced the initial implementation of Virtual Workstation in the Kowloon West Region to enhance the accessibility and data security of information technology support for the Region. With desktop virtualisation technology, officers can gain access to information technology applications and data storage compartments when they are either inside or outside their offices. Access to the applications and data storage is controlled centrally, hence providing better protection and flexibility to cater for increasing computing needs as well as providing a timely response to operational requirements in a secure environment.
During the year, the replacement of 34 mini-range firing systems in the five Weapon Training Formation Regions was completed. The new firing system has enhanced decision making training in the use of force. It is an interactive system that creates a more realistic scenario for training officers.
The Mini-Range Training System, jointly designed by Weapons Training Division and ISW, wins the Hong Kong ICT Awards 2014: Best Innovation (Entrepreneurial Innovation) Certificate of Merit.
The Personnel Information Communal System II, jointly designed and developed by Personnel Wing and ISW wins the Hong Kong ICT Awards 2014: Best Business Solution (Application) Certificate of Merit.
In 2014, the focus of Service Quality Wing remained the promotion of integrity, professionalism, continuous improvement and innovation in all facets and at all levels within the Force.
Following the publication of the Force's "Strategic Directions and Strategic Action Plan 2014-2016" in February, the Service Quality Wing commenced work on the new Strategic Planning Cycle that included the publication of the Environmental Scan Report in January 2015. Environmental scanning attempts to identify emerging issues and predict future trends that may impact policing in the next few years.
The new Force Inspection Process, rolled out in April, is fully aligned with the Force's Strategic Management Framework. Based on an internationally recognised model and adapted to cater for the Force's unique operational environment, the process examines many facets of the Force's core operations, with a view to facilitating continuous organisational improvement and ultimately maintaining a high level of quality service to the public.
The Living-the-Values Workshops Wave VIII with the theme of Professional Responsibility and Accountability was launched in the first quarter to enhance Force members' commitment to quality service and continuous improvement in meeting the public's rising expectations. The workshop effectively reinforces Force values at all levels. Workshops for Superintendents were conducted in March, followed by workshops for Inspectorate and Junior Police Officers throughout 2014 and 2015.
The Service Quality Award Scheme 2014 encourages officers to pursue service excellence.
New Territories North Region establishes a Junior Police Officer Integrity Management Committee to collect suggestions on integrity management.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO).
Under the statutory two-tier Police complaints system, the CAPO handles all complaints lodged by the public against Force members and renders full support to the Independent Police Complaints Council (IPCC) in the performance of its functions under the "PCC Ordinance".
In 2014, the CAPO received 2,275 reportable complaints, representing a decrease of 6 per cent as compared to the previous year. Of the investigation results endorsed by the IPCC, 88 cases were classified as substantiated and appropriate disciplinary actions were taken against officers concerned.
In order to maintain the credibility of the Force, over the past year the CAPO endeavoured to enhance the professionalism of frontline officers and manage public expectation of Police service through thematic projects such as Project Lighthouse and Project Peace. Project Lighthouse focused on strengthening the knowledge of officers on dealing with confrontational situations, while Project Peace aimed at equipping frontline officers with better training to enhance their capability in handling land disputes.
To maintain public confidence in the Force, IIO continued to promote the "Integrated Integrity Management Framework", encouraging officers to live up to the Force values of integrity and honesty. Behavioural guidelines were widely used to raise officers' awareness of integrity issues through educational and culture building programmes.
PTU Headquarters officers demonstrate to members of IPCC the tactics used for handling public order events.
IIO regularly publishes the "Corruption and Misconduct Prevention Bulletin" to uphold the highest standards of integrity in the Force.
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