The 2018/19 Awards Presentation Ceremony for Service Excellence and Service Quality Award Scheme was held at the Police Headquarters on May 23. The event marked the presentation of awards and souvenirs to officers for their service excellence, as well as the launch of the revitalised Police Staff Suggestions Scheme (PSSS).
Officiating at the ceremony, Deputy Commissioner (Operations) Tang Ping-keung thanked the awardees for their efforts and contribution, and praised their creativity, innovation and active participation in enhancing the quality of Police service.
Mr Tang stressed, "The ultimate goal of organising the schemes is to enhance our professionalism and service quality. Every Force member has to contribute to further enhance our performance and effectiveness."
Service Quality Award Scheme 2018
The Service Quality Award (SQA) Scheme 2018 comprised five categories, namely General Public Service, Specialised Service, Internal Service, Regulatory/Enforcement Service, and Crisis/Incident Support Service. A total of 35 entries were received. The Gold Award winner of each category was invited to compete for the newly-added Best Presentation Award. Each of the five Gold Award winning teams presented their projects at the ceremony, and the audience was invited to select the winner of the Best Presentation Award via the Efficiency Office's online platform.
Of the 262 votes cast by the audience, the Commercial Crime Bureau (CCB)'s Anti-Deception Coordination Centre received the highest number of votes of 115 and won the Best Presentation Award.
Revitalisation of Police Staff Suggestions Scheme (PSSS)
The PSSS was set up in 1994 to encourage staff to submit suggestions for improving or streamlining operational and management workflows so as to enhance service quality and the efficiency of the Force.
To provide more opportunities for officers and to better develop their potential, the Service Quality Wing (SQW) revitalised the PSSS in early 2019 by introducing the category of Fully Researched Proposal as well as a Diamond Award. The PSSS webpage has been revamped to streamline the submission process and strengthen information sharing with an enhanced search engine. The webpage has been modernised and has become more user-friendly.
Officers can make submissions via the PSSS icon on the Departmental Portal, the PSSS hexagon icon on the Police Intranet (POINT) main page, and SQW's PSSS webpage.
At the ceremony, two Gold Awards, one Silver Award, three Bronze Awards and eight Merit Awards were presented to officers who put forward a total of 14 suggestions.
|Results of SQA Scheme 2018|
|Best Presentation Award||Anti-Deception Coordination Centre||CCB|
|General Public Service||Gold Award||JPC@Pat Heung||Police Public Relations Branch (PPRB)|
|Silver Award||Cyber Security Campaign||Cyber Security and Technology Crime Bureau|
|Bronze Award||Reduction of False Alarm||Crime Prevention Bureau|
|Merit Award||Tick Alert||PPRB|
|Specialised Service||Gold Award||Anti-Deception Coordination Centre||CCB|
|Silver Award||New Service for Mentally Incapacitated Persons||Crime Wing and Support Wing|
|Bronze Award||JPC Plus||PPRB|
|Merit Award||Touch Series||Hong Kong Police College (HKPC)|
|Integrated Railway Policing Strategy||Railway District|
|Internal Service||Gold Award||Project 'Rapport Room'||North Point Division|
|Silver Award||Marine Simulated Control Room Training||Marine Region|
|Bronze Award||A resilience building programme for Hong Kong Police||Psychological Services Group|
|Merit Award||Mentor Police Constable Scheme||HKPC|
|Provision of Collaborative Facilities||Information Systems Wing|
|Project SPEARHEAD||Emergency Unit, New Territories South|
|Regulatory/Enforcement Service||Gold Award||Cultural Change on Integrity Management - My Police Story Contest||Internal Investigations Office (IIO)|
|Silver Award||Road Safety Protocol on Receiving Tourists||Kowloon City District|
|Crisis/Incident Support Service||Gold Award||Radio-frequency Identification System||Airport District|
|Silver Award||Negotiation Robot||Police Negotiation Cadre|
|Results of PSSS|
|Gold Award||Enhance the e-FIND function by including the option of searching bank account numbers||Senior Inspector (SIP) Tong Hoi-yee|
|Install height measuring equipment in Arrest Processing System Room||Police Constable (PC) Yam Cheuk-man|
|Silver Award||Amend the Missing Person Report to include the information of Social Media||Chief Inspector (CIP) Fung Kin-hang, PCs Chung Kin-ho, To Hon-pong, Chan Ying-hung, Wu Ka-ling and Wong Yu-hong|
|Bronze Award||Add a second connection point of Bring Your Own Device||Sergeant (SGT) Law Wing-chun, PCs Lee Ka-ho and Chan Wai-ki|
|Introduce electronic miscellaneous summonses (e-Pol. 287A) by making reference to the practice of Department of Health||SIP Tso Kai-chi|
|Introduce aide-memoire to witnesses of traffic cases and guidelines for statement taking||Senior Superintendent Yip Siu-ming, CIP Chan Man-chung, SIP Chan Ka-yeung, SGT Ip Ngai-chung, PCs Chan Chung-wai and Cheung Lai-ping|
|Merit Award||Ensure the record authenticity of returning property to other authority in Case Management and Investigation System (CMIS)||PCs Liu Ho-yin, Lai Kam-yin and Wong Ming-ho|
|Show Sundays and public holidays in red in the calendar of CMIS to facilitate arrangement of court hearing||PCs Au Pui-sze, Yeung Ka-kit and Yau Ho-yan|
|Provide permitted Road Events conditions to members of public on Police Public Page||SGTs Yau Ching-yan and Cheung Sin-kwan, PCs Wong Ho-ming and Gregory Chung|
|Add E-Contact method in Pol.154||PC Wu Ka-ho|
|Amend Bail Receipt (Pol.40) by adding a column for signature of surety||SGT Chan Chi-wing and PC Wong Lai-nga|
|Provide baby changing rack in report room toilet||SGTs Lee Ho-kay and Chung Kam-ki, PCs Ching Hong-kit, Chan Ka-ming, Ng Sheung-hei and Li Hoi-kit|
|Improve the range course training by adding measures to prevent persons snatching police revolvers while officers are sitting down||SGTs Lee Ho-kay and Chung Kam-ki, PCs Ching Hong-kit, Chan Ka-ming, Chan Shing-wai and Li Hoi-kit|
|Print 'Property of Hong Kong Police Force' at the back of police notebook||SGTs Lee Ho-kay and Chung Kam-ki, PCs Chan Ka-ming, Chan Shing-wai, Ng Sheung-hei and Li Hoi-kit|
Members of OffBeat Editorial Committee:
|Mr John TSE||CSP PPRB (Chairperson)|
|Ms Cynthia AU||CIPO PPRB|
|Ms Jessica WONG||PIO PP PPRB|
|Mr HO Yu-hin||ATSRO HKI|
|Mr Victor SHEK||ATSRO KE|
|Ms Angela LAI||TSRO MAR|
|Mr Henry LEUNG||CIP SR 1|
|Ms Rimmy CHENG||CIP A&S HKPC|
|Ms Janice YEUNG||SIP HQ (4) CRM|
|Mr MA Tak-hung||JPOA REP|
|Editor:||Ivy Leung: 2860-6171|
|Reporters:||Dickson Choi: 2860-6172
Susanna Ho: 2860-6173
|Photographers:||Hugo Lam: 2860-6174
Lam Yu-san: 2860-6175
|Address:||10/F, Arsenal House, Police Headquarters,
No.1 Arsenal Street, Wan Chai, Hong Kong
|Deadline for Issue 1137:||June 6, 2019 (before 6 pm)
|Deadline for Issue 1138:||June 20, 2019 (before 6 pm)
Procedures for submission of articles can be viewed through the hexagon of OffBeat on Police Intranet (POINT).
Published by the Police Public Relations Branch, Hong Kong Police Force