The vast majority of the public have expressed very high levels of satisfaction with police services, and significantly better perceptions of personal safety. The results were revealed in the Police Service Satisfaction Survey (PSSS) and the Public Opinion Survey (POS) 2018, commissioned by the Force and conducted by the Public Opinion Programme of The University of Hong Kong.

In the PSSS, a total of 1 008 telephone interviews were conducted with members of the public who had visited a report room, dialed "999", contacted police officers at an incident scene, visited a crime investigation room, or phoned a police station. Eighty-four per cent of respondents were "satisfied" with the police services, and an average score of 4.2 out of 5 was recorded. This is the highest average score since the survey began in 2000.

With regard to the POS, a total of 1029 telephone interviews were conducted with the general public. The survey results indicated that public confidence in the overall performance of the Force was "very high". The average score was 73 out of 100, marking an increase from 67.6 in 2015, and 68.2 in 2011.

The mean score of this year's PSSS hit a record high, reflecting a high level of satisfaction with police services across the board. The rating of "very satisfied" for service channels of "Going to the Report Room", "Dialing 999 Hotline", "Contacting Police Officers at the Scene", "Visiting the Criminal Investigation Office" and "Phoning Police Station" was the highest since the survey started in 2000. In addition, the numbers and percentages of respondents in the POS indicating "very high" levels of perceptions of safety during daytime and nighttime have also achieved record highs.

The data derived from the PSSS and POS is regarded as a key indicator for gauging public satisfaction with police services. The surveys highlight the Force's commitment to having an independent and impartial review of service delivery. The information collected from the surveys would be very carefully examined to identify areas for further improvement. This ties in with the Force values of dedication to quality service and continuous improvement.